Claims Service Specialist

3 weeks ago

Melbourne, Victoria, Australia Guild Group Full time
Overview

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.



Role

Guild Insurance is seeking a dedicated and experienced Claims Service Specialist with a strong background in commercial property claims or lodgement to join our Melbourne team on a 6-month contract.


This is a fantastic opportunity to bring your expertise to a values-driven organisation that puts customers first. You'll be the initial contact for new claims and play a key role in setting the strategy and ensuring a smooth claims journey.



Responsibilities
  • Receive and triage new commercial Property claims, ensuring accurate data capture
  • Set customer expectations and appoint service providers in line with guidelines
  • Manage a portfolio of low complexity claims with a focus on financial and customer outcomes
  • Maintain compliance with regulatory standards and contribute to continuous improvement


Qualifications
  • Commercial property claims or lodgement experience is a must
  • Experience using ClaimsCenter (highly desirable)
  • Proven ability to deliver exceptional customer service with strong relationship management and communication skills
  • Demonstrated analytical thinking and attention to detail, with high computer literacy and organisational capability
  • Empathetic and culturally aware, with the ability to support diverse customer needs and work effectively in a team environment
  • Strong communication, analytical, and organisational skills


Benefits
  • Hybrid working arrangement (2 days in office & 3 days from home)
  • A role that will provide you depth and breadth of experience you can't get in bigger organisations. You'll be highly visible and so will the work you do as a leader
  • Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
  • Wellbeing initiatives, learning opportunities and purpose-led businesses


If this role sounds like what you've been looking for, please submit an application for our Recruitment team to review.



Our employee experience

We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.


Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.



If you have any questions, please email Sandra at Please do not apply via email.



Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Finance and Sales
#J-18808-Ljbffr

  • Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

    As a Claims Specialist, you will be responsible for delivering exceptional customer service and managing life insurance claims from start to finish.The role involves assessing, analysing, calculating and finalising claims payments in accordance with our claims philosophy and procedures.Key responsibilities include:Independently managing a portfolio of life...

  • Claims Service Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Location : Melbourne Term : Full Time opportunity, 6-month contract Who are we?Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals.For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and...

  • Claims Processor

    1 week ago

    Melbourne, Victoria, Australia DXC providing claims management services Full time $104,000 - $130,878 per year

    About the RoleWorking as part of a collaborative team to register certificates and to process payments of accounts and weekly payments received on behalf of employers, injured workers, providers and the Victorian WorkCover Authority in relation to  injured worker's compensation claims.Managing weekly payment of entitlementsData entry for individual claims...

  • Claims Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Guild Group Full time

    OverviewGuild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000...

  • Claims Specialist

    1 week ago

    Melbourne, Victoria, Australia Bay Building Full time

    Newly formed Niche & Strata Team- Suited to a confident people person, passionate about relationships- Drive the front-end process**About the Role**We are actively seeking a **'Claims Specialist'** to join our newly formed Niche & Strata teamWe're looking for someone with a passion for excellence to join the Niche Team and take on the role of delivering...

  • Claims Specialist – Complex Claims Resolution

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $180,000

    Job Title: Claims Specialist – Complex Claims ResolutionJob Description:The Senior Claims Specialist will lead a portfolio of complex claims. This role is pivotal in ensuring claims are resolved efficiently and fairly.Manage end-to-end claims across liability, professional indemnity, injury, and property liability.This role requires strategic advice on...

  • Claims Service Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Guild Group Full time

    OverviewGuild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000...

  • Claims Service Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Location : MelbourneTerm : Full Time opportunity, 6-month contractWho are we?Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and...

  • Claims Specialist

    3 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    OverviewJoin KPMG's Insurance Claims and Workplace Health practice as a Claims Specialist in Claims and Workplace Health. This is a 12-month max-term contract with potential for extension. Location: Brisbane is preferred; Melbourne, Geelong, or Sydney may also be considered.You will support a variety of engagements, conducting high-volume, high-quality claim...

  • Claims Specialist

    3 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    OverviewJoin KPMG's Insurance Claims and Workplace Health practice as a Claims Specialist in Claims and Workplace Health. This is a 12-month max-term contract with potential for extension. Location: Brisbane is preferred; Melbourne, Geelong, or Sydney may also be considered.You will support a variety of engagements, conducting high-volume, high-quality claim...