Process Improvement Manager

Join to apply for the Process Improvement Manager role at IAG

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Join to apply for the Process Improvement Manager role at IAG

Help shape the future as a Process Improvement Manager.

Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

As our Process Improvement Manager, you'll lead the transformation of operational processes across assisted distribution. You'll design and implement smart, scalable Power Apps solutions that simplify workflows, reduce manual effort, and improve compliance and customer experience. This is a hands-on role where you'll collaborate with frontline teams, co-create digital tools, and drive adoption through training and change management.

You'll use data insights to refine solutions, embed governance features, and foster a culture of continuous improvement.

If you're passionate about solving problems, empowering teams, and making a real impact through technology, we'd love to hear from you

This is a permanent full-time opportunity with hybrid working conditions, open to our offices based in Gadigal Country (Sydney). Naarm (Melbourne), Meanjin (Brisbane) and Boorloo (Perth).

About You

To be successful in this role, you'll ideally meet the below criteria:

• Advanced proficiency in Microsoft Power Apps and the Power Platform, with a track record of designing and deploying scalable digital solutions.
• Proven experience in process improvement and automation, ideally within insurance, financial services, or other regulated industries.
• Strong stakeholder engagement and customer-centric design skills, with the ability to co-create tools that solve real operational pain points.
• Demonstrated ability to lead cross-functional teams, manage complexity, and drive change in dynamic environments.
• Experience working in distribution environments, such as retail or call centres, with a solid understanding of frontline operations.
  
  

Applications close Wednesday 27 August AEST.

Joining IAG, you'll have access to a raft of benefits from across the Group:

• Boosted superannuation with 13%as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
• Inclusive leave such as public holiday swap and gender affirmation leave
• Dedicated career growth programs, including the award-winning IAG Academy
• employment type eligibility criteria apply
  
  

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We're ready for you. Apply today.Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesInsurance

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