Process Improvement Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeProject Full time $180,000 - $200,000
We are seeking a skilled Process Improvement Manager to join our team. This is an exciting opportunity to make a real impact in a fast-evolving area of the business.

This role offers a unique chance to work across a wide range of initiatives, often simultaneously, partnering with internal teams and external affiliates to bring structure, accountability, and momentum where it's needed most.

The ideal candidate will have proven experience in process optimisation and/or control improvement, strong understanding of risk management principles and control frameworks, and practical project management skills – planning, tracking, and stakeholder engagement.
  • Key Responsibilities:
    • Deliver process and control improvement initiatives in line with strategic objectives
    • Develop and manage delivery plans, RAID logs, and reporting for executive visibility
    • Partner with Line 1 Risk to ensure controls meet regulatory and internal standards
    • Support change management activities across impacted teams
    • Facilitate control assessments, identify gaps, and support sustainable solutions
    • Collaborate with internal teams and affiliate partners (e.g. Coles, Qantas, ING, Virgin)
    • Coordinate training and communication to support adoption of new processes
  • What Experience You'll Bring:
    • Proven experience in process optimisation and/or control improvement
    • Strong understanding of risk management principles and control frameworks
    • Practical project management skills – planning, tracking, and stakeholder engagement
    • Excellent communication and interpersonal skills, including with senior leaders
    • Comfort working independently and navigating matrixed environments
    • Experience in financial services or other regulated industries (preferred)
    • Familiarity with RAID, risk tools, or process automation (a bonus, not required)
  • Benefits:
    • Work flexibility - with options to work from home two days per week
    • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff
    • Grow with us - we've got learning and professional development opportunities to suit everyone
    • Give back - our program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about
    • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self
    • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations
    • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia

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