Care Manager

4 weeks ago

Coffs Harbour City Council, Australia Dovida Australia Full time
ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

About this opportunity

As Care Manager, you'll be the trusted guide for our clients, ensuring every interaction feels seamless, supportive, and genuinely personal. You'll take the lead in welcoming new clients, guiding them through their onboarding journey, and working closely with them to meet their changing needs. Along the way, you'll champion Dovida's services, helping new clients discover the difference we can make in their lives while driving growth within our community.

Why join us?
  • $80k salary + super + $9k Car Allowance
  • Full time permanent position based out of our Coffs Harbour office
  • A role where you aren't chained to a desk and will be out in the community meeting with clients, members of the public and health professionals in the community

Key Responsibilities
  • Lead the end-to-end care management process, from initial consultation and care planning to onboarding, service delivery, regular client reviews, and care adjustments.
  • Build strong, trusting relationships with clients, families, and stakeholders by delivering personalised, goal-focused care that supports client independence at home.
  • Manage and review service delivery, including addressing caregiver feedback, coordinating with approved service providers, and ensuring service quality meets client needs and expectations.
  • Drive client intake and onboarding, acting as the first point of contact for new enquiries and providing tailored advice on home care options and services.
  • Grow and maintain referral networks, building relationships with Referral Provider Networks (RPNs), sourcing new client referrals, and participating in marketing activities to drive business growth.

About you
  • Tertiary qualifications in nursing, social work, allied health, or a related health discipline are preferred.
  • Strong administrative and business management skills, with proven ability to manage competing priorities efficiently and effectively.
  • Exceptional relationship-building and influencing skills, with the ability to engage clients and stakeholders and support growth.
  • Outstanding communication and customer service abilities, combined with strong problem-solving skills to support positive client outcomes.
  • Self-motivated, organised, and adaptable, able to work independently and with initiative
  • Experience working with multidisciplinary teams across health and community sectors is desirable; a valid driver's licence is essential.
  • A resilient, professional sales-oriented mindset is advantageous

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.
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