Personal Banker- Virtual Banking

2 weeks ago

Brisbane, Queensland, Australia Bendigo Bank Full time
Overview

Join to apply for the Personal Banker- Virtual Banking role at Bendigo Bank.

We've never been 'just a bank'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. It starts here. With Bendigo Bank… and you.

About the Team

Virtual Branch is a dedicated banking team for Third Party Banking and is transforming the way we engage with internal & external customers through digital and phone. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.

About the role

As a Personal Banker and reporting to Team Manager, Virtual Branch, you will be responsible for inbound and outbound calls where you will assist customers with all personal lending and credit cards enquiries, execute lending requests including conducting needs analysis and completing lending applications. Additional activities include welcome calls, identifying opportunities for growth and nurturing long term customer relationships.

Responsibilities
  • Handle inbound and outbound customer calls regarding personal lending and credit cards.
  • Conduct needs analysis and complete lending applications.
  • Perform welcome calls and identify opportunities for growth.
  • Nurture long-term customer relationships and support proactive growth.
Qualifications
  • Good understanding of the Bank's lending products, policies, and regulations; experience with personal lending and credit cards is highly desirable.
  • Extensive customer service experience including conducting customer needs analysis.
  • Excellent written and verbal communication skills.
  • Ability to build relationships with customers and key stakeholders.
  • Proactive and adaptable with a willingness to learn and grow.
  • Strong technical capabilities with an interest in digital and self-service offerings (highly desirable).
  • Excellent organisational and time management skills with high attention to detail.
Details

This is a full-time position working 76 hours per fortnight with a hybrid flexible work model. You are based a minimum of three days per week at a local corporate office (Adelaide, Melbourne, Bendigo, Sydney, Ipswich, Brisbane).

Third Party Virtual Banking opening hours are Monday - Friday, 0900 - 1830 (AEST) and you will be required to work a rotating roster within these hours.

Benefits
  • Hybrid work options with flexible hours and a minimum of two days per week in the office.
  • Health and well-being support, including discounted gym memberships, private health insurance options, and EAP for you and your immediate family.
  • Learning opportunities through our corporate university 'BEN U' or external providers.
How to apply

Please apply online with your CV and cover letter. Shortlisting and interviews may occur before the advertised close date.

Equal Opportunity

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage applications from those who bring diversity of thought to our business and support adjustments to participate in the selection process.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Finance and Customer Service

Industries: Banking and Financial Services


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