Frame Returns Team Leader

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
Overview

Frame Returns Team Leader - Operations role at Specsavers

Responsibilities
  • Drive the performance of individuals and the team to prioritise the receipt and processing of Frame to follow volumes and ensure that Frame / Glasses credit returns are processed in a timely and accurate manner.
  • Ensure enquiries (whether by telephone, email, in person or otherwise) are answered promptly by self and team and that a satisfactory conclusion for the customer is reached in a professional and appropriate manner. Handle escalated queries as required.
  • Communicate effectively, both in verbal and written form, to teams and customers (internal / external) and suppliers.
  • Actively manage and lead a team of 10 to improve their performance and, when appropriate, clarify own expectations of performance and provide constructive feedback and advice.
  • Ensure all workflow and performance reporting is updated in an accurate and timely manner as well as compile FTF / Returns statistics for analysis, trend identification and areas of opportunity.
About You
  • You will have a minimum of 4 years' experience leading teams preferably within a Logistics or Manufacturing environment.
  • We're seeking a leader who is empathetic yet firm and fair, with proven experience working across culturally diverse teams.
  • You will have strong communication skills with a positive and resilient mindset.
  • Will be customer-focused and highly organized; genuinely enjoys answering questions and solving problems through an effective and creative approach.
  • Demonstrated capacity to determine priorities, meet strict deadlines and effectively balance competing demands and the ability to work under pressure both independently and as a member of a team.
  • Can-do, enthusiastic and collaborative approach to workflow with intermediate Excel skills.
About Specsavers

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so. When it comes to flexibility, we understand that one size doesn\'t fit all. Our flexible working at Specsavers enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.

Creating a great place to work for our people is pinnacle to us and along with our Behaviours is at the core of everything we do. We like to think it's a fun and positive place to work – why not have a look for yourself au / department / support-office /

Applicants for the role are required to have current working rights as per relevant government legislation.

Additional

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Product Management, Manufacturing, and Supply Chain

Industries: Manufacturing, Retail, and Health and Human Services

Location: Melbourne, Victoria, Australia

Note: This description reflects the information provided in the original posting and includes only content relevant to the role responsibilities and qualifications.


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