fulfilment analyst

4 weeks ago

Sydney, New South Wales, Australia MCM House Full time
Overview

FULFILMENT ANALYST (FIXED-TERM CONTRACT)

Location: Sydney Head Office | Full-time | Maternity Cover (Approx. 12 Months)

At MCM House, we are passionate about creating beautiful, modern furniture that captures the essence of relaxed Australian living. Our designs are timeless and considered—and so are the operations that support them. From inventory to delivery, we believe operational excellence is a core part of how customers experience our brand.

As we continue to grow, we're looking for a Fulfilment Analyst to join our Sydney Head Office team on a maximum-term maternity cover contract.

This is a fantastic opportunity for someone with strong analytical skills and supply chain awareness to play a key role in driving fulfilment performance, supporting sales forecasting, and delivering actionable planning insights across the business.

What you'll do

Delivered Sales Forecasting

  • Forecast delivered sales using available tools and data sets.
  • Share clear, user-friendly forecast outputs with teams such as Sales Operations, Warehouse, and Delivery Partners.
  • Track actuals vs forecast performance, assess mid-month variances, and lead monthly reviews.

You'll identify and analyse delivery delays, help the team understand how they impact customer orders, and ensure the right stakeholders are informed to act quickly.

  • Flag and communicate delays to the Sales Operations team.
  • Provide insights on DIFOT (Delivery In Full On Time) with a focus on maintaining

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