Operations Insights Analyst

4 weeks ago

Sydney, New South Wales, Australia THE ICONIC Full time
Overview

Operations Insights Analyst (6 Month Max Term) – Join to apply for the Operations Insights Analyst (6 Month Max Term) role at THE ICONIC.

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience.

Our Operations Insights Analyst conducts detailed analysis of operational data, including fulfillment center performance, delivery metrics, and vendor/seller efficiency.

Responsibilities
  • Analyze large operational datasets (FC performance, delivery metrics, vendor efficiency, etc.) and deliver clear recommendations.
  • Build and maintain KPI dashboards and reporting in Looker and ensure adoption.
  • Provide ad hoc and deep-dive analyses to Ops, Logistics, Delivery, Vendor Mgmt, and CS.
  • Identify process inefficiencies and support rollout of improved tools/workflows.
  • Ensure data quality, governance, and compliance; run regular audits.
  • Partner with Data Eng/IT for reliable data access and integrations.
  • Influence operations strategy, service delivery, cost optimization, and process improvements.
Qualifications
  • 3–6 years in analytics/BI/operations analytics (or equivalent experience).
  • Proficiency in a scripting language such as AppScript or Python is a plus.
  • Proven ability to translate complex data into clear, business-impacting insights.
  • Excellent communication and cross-team collaboration.
  • Working knowledge of e-commerce operations (fulfillment, logistics, delivery).
Why you'll love THE ICONIC
  • Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you.
  • The learning collective. Get your knowledge fix with our learning days and hackathons.
  • Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year.
  • Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself.
  • Curate your style. Amazing staff discount and our famous sample sales.
  • People & Planet Positive. From ethical sourcing and sustainability strategies to community engagement and diversity, our responsibility is multifaceted and important.
  • Wellbeing. Discounted gym memberships and wellbeing programs.
  • People first. Employee Assistance Program for you and your family.
  • Volunteer days. Work as a Charity Partner with Thread Together for societal and environmental impact.
  • Refer a friend. Referral rewards for successfully referring someone to THE ICONIC.
Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au

Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Research, Analyst, and Information Technology
  • Industries: Retail

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