Customer Service Representative

3 weeks ago

Melbourne, Victoria, Australia Contour Education Full time

Join to apply for the Customer Service Representative role at Contour Education

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Contour Education

Get AI-powered advice on this job and more exclusive features.

Description

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you'll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

Description

Be the friendly face of Contour Education, supporting students and families with personalised, high-quality service. In this fast-paced role, you'll handle enquiries, assist with campus operations, and help create a positive experience for every learner. Perfect for people-lovers who want to make a real impact in a growing, mission-driven education company.

Who Are We

We empower students and their studies by providing an ecosystem of highly effective tutoring, resources and support. We run weekly small-group tutoring sessions at our in-person campuses, presented by young and experienced tutors that teach in a simple, intuitive and engaging way. We also supplement these sessions with weekly workshops, complimentary 1-on-1 support and a learning portal with a comprehensive suite of resources and practice material to help students master their subjects.

Over 8,000 students and 250+ team members have joined Contour Education since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing ALL our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to reshape education, one student at a time.

What You'll Do

  • Act as the first point of contact for student and parent enquiries via our digital platforms
  • Provide prompt, friendly support on scheduling, rescheduling, invoicing, and general queries
  • Respond to all enquiries promptly to maintain service benchmarks
  • Greet and assist students and parents with in-person and walk-in enquiries on campus
  • Support students and parents during class times, ensuring a smooth experience
  • Manage daily campus admin tasks like record-keeping, printing, and stock levels
  • Ensure classrooms are set up and campus spaces are clean, organised, and functional
  • Troubleshoot minor operational issues and escalate where needed
  • Contribute to maintaining high customer satisfaction and operational efficiency scores
  • Help create a positive, welcoming environment for all members of the Contour community

Skill Requirements

Honesty and Integrity

Passion for Customers and Service Delivery

High Level of Empathy

Energy and Enthusiasm

Excellent Communication Skills

Independence & Proactiveness

Willing to Listen, Learn & Lead

Intelligence & Creativity

Academic Requirements
  • Completed the VCE and Performed Well
  • Bachelor's Degree (or currently studying) in Commerce//Business or a related field (ideal)
  • Prior Retail, Hospitality, Call Centre and/or Customer Service Experience (ideal)

Personal Requirements
  • Passionate and Engaged (we want you to be able to vibe with students and peers on campus)
  • Long-Term Mindset & Vision (if you're selected, we'd like you to come for the ride for as long as you can)
  • Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as Customer Service to be as smooth as possible)
  • Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()
  • Ability to Commit to Hours (e.g. can't constantly reschedule or miss work)
  • Travel to our Campus locations - Melbourne CBD, Glen Waverley, Point Cook, Narre Warren, Box Hill
  • Sign an NDA (e.g. can't distribute our resources/company info to others)
  • Agree to a non-compete clause (e.g. you can't sell similar services for others, exceptions apply, check with us)
  • Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances)

Benefits
  • Above-market pay and benefits
  • Fulfilling and impactful work—helping students thrive in their education journey.
  • Opportunities for long-term career growth within a rapidly expanding education company.
  • Access to Contour's wellbeing and learning benefits (monthly allowance + EAP)
  • Personalised mentorship, training and feedback to improve your customer service and communication skills.
  • Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
  • Opportunities for career growth and long-term opportunities in a rapidly growing education company.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesEducation

Referrals increase your chances of interviewing at Contour Education by 2x

Sign in to set job alerts for "Customer Service Representative" roles.

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Customer Call Centre Operator - Work from home after training

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Dandenong South, Victoria, Australia 2 weeks ago

South Yarra, Victoria, Australia 2 hours ago

Behind the Meter - Customer Experience Specialist

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$37.13-A$37.13 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$37.13-A$37.13 1 week ago

Melbourne, Victoria, Australia 3 months ago

South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 4 weeks ago

Dandenong South, Victoria, Australia 5 days ago

Southbank, Victoria, Australia A$55,000.00-A$70,000.00 6 days ago

Rowville, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 10 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $76,000

    Job Title: Customer Service RepresentativeAs a Customer Service Representative, you will be the first point of contact for our customers in the Metro East area and play a key role in delivering exceptional customer experiences.Key Responsibilities:Support our customers by being their primary point of contact and providing personalized assistance to meet...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $80,000

    Customer Service Representative">">Our organization is seeking a skilled Customer Service Representative to provide exceptional support to our customers.">Deliver world-class customer service through various communication channelsUnderstand and address customer satisfaction and evolving needsDevelop strong learning abilities to retain and capture information...

  • Customer Service Representative

    6 hours ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $70,000

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and ensuring prompt communication on enrolment.This role involves high-level administration support for the...

  • Customer Service Representative

    1 day ago

    Melbourne, Victoria, Australia Linden Cook Jewellery Full time

    Customer Service Representative (Full-Time)August 29, 2025Customer Service RepresentativeFull-Time | MelbourneWe're on the lookout for another lovely human to join our Customer Service team at Linden Cook. This role is ideal for someone who loves creating thoughtful, positive experiences for customers and thrives in a fast-paced, customer-focused...

  • Customer Service Representative

    23 hours ago

    Melbourne, Victoria, Australia Linden Cook Jewellery Full time

    Customer Service Representative (Full-Time)August 29, 2025Customer Service RepresentativeFull-Time | MelbourneWe're on the lookout for another lovely human to join our Customer Service team at Linden Cook. This role is ideal for someone who loves creating thoughtful, positive experiences for customers and thrives in a fast-paced, customer-focused...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $73,000

    Customer Service Representative RoleWe are seeking a passionate and dedicated Customer Service Representative to assist customers in finding their perfect fit, ensuring an unforgettable shopping experience.The ideal candidate will help customers navigate our denim offerings while working collaboratively with the team to meet sales goals.This role requires...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $70,000

    We are currently seeking a talented and experienced Customer Service Representative to join our team.The ideal candidate will have strong customer service skills, excellent communication abilities and the ability to work in a fast-paced environment.Provide exceptional customer service to clients and customersOperate company vehicles safely and...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia beBeeService Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.This role is perfect for someone who enjoys interacting with customers and providing exceptional service in a fast-paced environment.You will be responsible for ensuring that every customer has a positive...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

    Job Opportunity for Customer Service RepresentativeWe are seeking a professional and empathetic individual to represent our organization in delivering services and support to the community. This role involves responding to customer inquiries via telephone and email, requiring effective communication skills and a strong ability to handle diverse...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia beBeeService Full time $60,000 - $80,000

    Customer Service RepresentativeWe are seeking a dedicated and empathetic Customer Service Representative to provide exceptional service to our residents. As a key member of our team, you will be responsible for delivering a positive dining experience that exceeds our residents' expectations. About the RolePromote a restaurant-style dining atmosphere and high...