Front Of House

Front of House (FOH) Team Leader - NEW Club Tingalpa

We're bringing the Fitness Cartel experience to Tingalpa Our brand-new club is opening soon, offering world-class facilities, cutting-edge equipment, and an incredible fitness community. This is your chance to be part of something special from the very beginning

At Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

The Role :

We're looking for a passionate Front of House (FOH) Team Leader to join our team at our new club in Tingalpa. In this vital role, you'll be responsible for managing customer service delivery to our members & overseeing the reception team. You will assist member enquiries with heartfelt professional service, providing every person who calls Fitness Cartel or walks through our doors with memorable experiences. This diverse role involves greeting members personally, managing customer queries over the phone, and driving KPIs related to customer service & retention.

Key Responsibilities :

• Engage with members face-to-face at the reception desk, delivering excellent customer service.
• Manage overdue accounts and assist with member account enquiries.
• Supervise and train the Reception team, providing ongoing support.
• Work with the team to meet and exceed customer service targets and KPIs.
• Answer calls, handle queries, and support member feedback.
• Utilise computer systems to look up member details, create access key tags, process purchases, and assist with class bookings.
• Perform café duties, including using a coffee machine and preparing protein shakes via the shake app.
• Maintain a clean and tidy venue, including the reception, café area, supplement shelves, and apparel displays.
• Prioritise and complete tasks efficiently.
• Support retail activities by selling and discussing apparel and supplement products.
• Assist Club Operations Managers with various duties.
• Perform other related duties as required.

What you'll need to succeed :

• At least 3 years of supervisory customer service experience with excellent communication skills.
• Financially driven with a focus on achieving targets.
• Experience in a KPI-driven environment.
• Ability to build rapport with diverse individuals and support their goals.
• Problem-solving skills and resilience.
• Outstanding communication, listening, and influencing abilities.
• Customer-focused attitude aiming for exceptional outcomes.
• Role model qualities, living healthy values and behaviours.
• A positive, proactive attitude with a desire to learn and grow.
• Passion for health and fitness, and industry enthusiasm.
• Reliability, professionalism, punctuality, and a neat appearance.
• Strong work ethic and motivation.
• Ability to multitask, show initiative, and work well in a team.
• Computer literacy and adaptability to new systems.
• Ability to communicate policies and procedures effectively.
• Current First Aid & CPR certificates (or willingness to obtain).
• Flexibility to work hours aligned with gym operations.
• Australian working rights.

What we'll offer you in return :

• A thriving culture within a rapidly expanding brand.
• Opportunities for training, development, and advancement through our Future Leaders program.
• FREE gym membership at all Fitness Cartel locations.
• Discounts on supplements, apparel, and café products.
• Birthday leave with paid time off.
• Discounted rates at Merse Wellness Spas.

How to Apply :

Click 'APPLY' to submit your resume and cover letter explaining your motivation and what you can bring to our team. Applications are reviewed as received, so don't delay—apply today

Note : Only candidates meeting our criteria will be contacted. No agencies, please

About us

Fitness Cartel is committed to helping you become the best version of yourself. With plans to open 60 clubs by 2029, we aim to provide top facilities, customer service, and a motivating atmosphere. Our clubs feature Reformer Pilates, weight zones, cardio areas, cycle studios, and more, catering to a diverse community including families and fitness enthusiasts. Join us and be part of our growing family

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