Field Service Coordinator

4 weeks ago

Melbourne, Victoria, Australia William Adams Pty Ltd Full time
About the Role

Field Service Coordinator at William Adams Pty Ltd – join a legendary team and help keep the wheels turning at the heart of our Clayton branch.

We're looking for a motivated and customer-focused professional to step into the fast-paced role of Service Coordinator – a vital part of the smooth delivery of service operations across our Metro Field Group. Reporting to the Customer Service Supervisor, you'll be the link between our customers, field technicians, and service team – juggling bookings, fielding technical queries, managing work orders, and ensuring every job runs smoothly, safely, and on time. A background in the earthmoving or heavy equipment industry, paired with strong customer service skills, will help you hit the ground running and build trust with our people and clients.

At William Adams, your career is more than a job – it's a pathway. You'll be backed by a team that values initiative, collaboration, and real opportunities to grow into leadership roles across our Service and Branch networks. With nearly 100 years as a Caterpillar dealer, this is your chance to help shape the next century of customer excellence.

Ready to take the next step and drive your future forward?

About the Role – Daily Responsibilities
  • Booking and scheduling work in progress
  • Providing clear, accurate and timely information for job progress
  • Coordinating, scheduling and allocation of jobs to our technicians
  • Managing invoices to ensure pricing and product/machine component details are clear
  • Effectively liaising with other departments to deliver effective solutions
About You

You will utilise your knowledge gained from your industry-related background and pride yourself on outstanding customer service, as well as your organisational skills.

To be successful in this role you will require the following skills and attributes:
  • Ability to develop and maintain long term internal and external relationships
  • Capable to manage multiple tasks and prioritise effectively within a high-pressure environment
  • Mechanical aptitude essential and a background in earthmoving is preferable
  • Effective communication and collaboration skills
  • Coordination experience within a similar industry
  • CAT dealer experience would be advantageous, but not essential
  • A strong commitment to safety, health & environment procedures
  • Qualified Diesel Mechanic (preferred but not essential)
Why work for us?

Joining the William Adams family, you will feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.

You will be surrounded by like-minded professionals who are passionate about William Adams values of Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our rewards platform with discounts at over 470 retailers.

Contact

Want to know more? Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

Seniorities and Employment
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Manufacturing and Customer Service
  • Industries: Machinery Manufacturing

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