Patient Services Officer

2 weeks ago

Melbourne, Victoria, Australia Epworth Full time

Join to apply for the Patient Services Officer role at Epworth

2 months ago Be among the first 25 applicants

Join to apply for the Patient Services Officer role at Epworth

Company Description

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Company Description

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

Epworth Freemasons is seeking experienced Patient Services Officers for Part time or Casual positions.

(Please mention in the Cover letter what position you are looking for Casual or Part time )

You will be responsible for multiple aspects of the pre-admission and admission process for our elective and emergency patients and report into the Patient Service Centre Manager.

You will make an impact by-

  • Admitting and discharging of patients
  • Responding promptly to enquiries and requests
  • General administrative duties and entering patient's details to create admissions.
  • Creating Estimates and completing Health Fund Checks

To be successful in this role…

You will have:
  • Strong computer literacy
  • Excellent attention to detail
  • Strong customer service focus
  • Ability to prioritise in a timely and accurate manner
  • Ability to work under pressure and make informed decisions according to hospital needs
  • Excellent communication skills
  • Previous experience in health care, medical or health fund industry will be highly advantageous

About Freemasons

Position Description Inherent Requirements

Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women's and men's health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.

Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.

Additional Information

At Epworth, it's a community. It's the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:
  • Epworth's enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
  • The largest educational scholarship program of its kind in Australia
  • Ability to purchase up to four additional weeks of leave
  • Reduced cost of health services for you and your family at Epworth
  • Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply

Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter.

For more information, refer to the attached position description or contact Epworth Talent on

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionHealth Care Provider
  • IndustriesHospitals and Health Care

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