Member Support Consultant Balaclava

About Fitness First : A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

The opportunity : Member Support Consultants (MSCs) are the driving force behind the success of Fitness First. They are the first point of contact for our members and inspire thousands to become more active, fulfilled, and confident. This role involves interacting with diverse individuals daily, driving membership growth through outreach activities, generating and converting leads, and supporting membership retention by providing excellent customer service and motivation.

Responsibilities :

1. Proactively contribute to club sales goals through promotions and referral campaigns.
2. Generate and convert high-quality sales leads via community outreach and seeking referrals.
3. Achieve the target number of lead contacts via telephone to maximize sales opportunities.
4. Provide sales presentations and tours to prospective members.
5. Create positive and personalized member experiences.
6. Respond effectively to member inquiries to ensure successful outcomes.
7. Open and close the club as per schedule.
8. Participate in member retention programs, motivating members to continue their fitness journey.
9. Conduct regular service calls to engage members and recommend club-based products to enhance their results.

Requirements :

• Current First Aid & CPR certification.
• Problem-solving skills to meet potential members' needs.
• Excellent communication skills to inspire and connect with people.
• Goal-oriented drive to excel and seek new opportunities.
• Team player attitude to support and celebrate team successes.
• Customer focus with the ability to build rapport across diverse backgrounds.

What we can offer you :

• A meaningful career impacting people's lives daily.
• A supportive and energetic culture making you feel part of the Fitness First family.
• A competitive OTE of $60,000-$65,000 including base salary, commission, and superannuation.
• Complimentary Platinum Fitness First membership.
• Anniversary leave days and free gym memberships for friends and family as part of our recognition awards.
• Career development opportunities within Fitness and Lifestyle Group, Asia-Pacific's largest fitness group.
• Access to industry-leading learning resources, including 90,000+ online courses via the FLG Learning Hub and curated reading through Blinkist.

About Fitness & Lifestyle Group : FLG is the leading fitness, health, and wellness group in the Asia-Pacific, headquartered in Australia, with brands like Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness, and Barry's. We operate 319 locations supporting over 585,000 members across Australia, New Zealand, and Southeast Asia, aiming to make a positive impact on people's lives through diverse health and wellness offerings.

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Our Commitment to Diversity and Inclusion : We value diversity and encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, all ages, races, genders, sexual orientations, disabilities, and more. We foster an environment where everyone can bring their authentic selves to work.