Dispatcher Special Services

3 weeks ago

Brisbane, Queensland, Australia FedEx Group Full time

About the role:

The Fleet Allocator role is working in a fast-paced team environment within the Sameday operation. You will be responsible for ensuring a high level of service to our customers urgent Sameday courier services by efficiently managing and allocating jobs to the fleet of drivers.

  • Work within a Sameday Radio Room, being our first point of contact for our professional couriers
  • Allocate courier jobs to Sameday couriers in an efficient, effective manner to meet service delivery times
  • Plan & prioritise jobs in a fast-paced environment
  • Apply knowledge of transport dispatch, freight management, and GPS Tracking systems
  • Assist with collation of data for recording and achieving KPI's (Service Quality)
  • Communicate effectively with other allocators & quality control staff to ensure efficient job allocation

About you

  • High level of geographic knowledge of Brisbane area
  • Excellent persuasive skills/negation skills in dealing with driver queries.
  • Ability to understand drivers' strengths and abilities in undertaking urgent time critical deliveries
  • General understanding of COR and Dangerous Goods polices
  • Strong relationship management with drivers and customers
  • Reliability with a can-do attitude and the willingness to go above and beyond for the customer
  • Ability to work in a fast-paced environment

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)
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