Customer Operations Manager

1 week ago

Brisbane, Queensland, Australia Tabcorp Full time

Tabcorp Eight Mile Plains, Queensland, Australia

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Tabcorp Eight Mile Plains, Queensland, Australia

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Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It's an exciting moment in our history - a new era of Tabcorp. We're raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.

We're here to create excitement everywhere - through our incredible people, unrivalled experiences and strong relationships. We're bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us?

About the Role

As the Customer Operations Manager, you'll lead a team of field technicians responsible for delivering professional, customer-centric technical support that meets our contractual service level agreements. You'll inspire your team to deliver consistent, efficient, and high-quality service, while also driving commercial outcomes.

What You'll Be Doing

  • Leading and developing a skilled, motivated, and customer-focused technical support team
  • Coaching team members and driving performance through strategic KPIs
  • Streamlining processes and leveraging technology for smarter work practices
  • Ensuring alignment with other Technical Services teams for optimal service delivery
  • Championing workplace safety and ensuring regulatory compliance across all gaming jurisdictions
  • Rolling out new initiatives to boost team efficiency and customer satisfaction
  • Building strong internal relationships within the Customer Operations team and broader Technical Services function

What We're Looking For

  • Proven leadership experience in a technical or service delivery environment
  • Exceptional people management and coaching skills
  • Ability to drive operational excellence and continuous improvement
  • Knowledge of compliance and safety standards, ideally within the gaming or technology sectors
  • A proactive, solutions-focused approach

What You'll Bring

  • Proven leadership experience in fast-paced service delivery environments
  • A track record of inspiring teams and driving results
  • Excellent interpersonal, communication, and influencing skills
  • High energy and adaptability in a dynamic, client-focused environment
  • Strong multi-tasking and time management skills with a results-oriented mindset
  • Understanding of compliance and regulatory frameworks (ideally in gaming or similar industries)
  • Creative problem-solving and an innovative approach to challenges

About Tabcorp

We're Australia's leading gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill.

Our 3,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-classbrands;TAB, Sky Racing and MAX. As an ASX listed company, we're proud to shape our industry for the better. Because together, anything's possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service and Other
  • IndustriesGambling Facilities and Casinos

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