Customer Operations Manager

1 week ago

Brisbane, Queensland, Australia beBeeManagement Full time $120,000 - $160,000
Job Summary

We are seeking an experienced Customer Operations Manager to join our team. As a key member of our operations department, you will play a crucial role in supporting our branch and customer contact centre networks.

Main Responsibilities:

  • Coordinate a team of operations officers, manage workflow allocation, resource scheduling, and ensure adherence to processes and procedures.
  • Monitor and evaluate team member performance, identify areas for improvement, and implement coaching, training, and development.
  • Foster high levels of customer experience and satisfaction, addressing serious or complex complaints, and ensuring swift resolutions.
  • Proactively identify process improvements and assist with project delivery across the business.

Requirements:

  • Minimum 5 years' experience in financial services or a related industry, with exposure to resource planning, modelling, and scheduling.
  • Previous experience in people management, including coaching and mentoring staff to achieve team and organisational goals.
  • Strong understanding of operations principles, processes, and methodologies.
  • Comprehensive knowledge of banking and customer service.

What We Offer:

  • Development and wellbeing support, study leave, and professional wellbeing coaching.
  • Wellbeing centre access and flexible work-from-home arrangements.
  • Discounts on bank products and services, helping you achieve financial goals.

Inclusive Workplace:

We value diverse backgrounds, cultures, abilities, ideas, and experiences. We promote an inclusive culture through flexible work, collaboration, and fair decision making, empowering our people to be their best every day.

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