Client Services Officer

Overview

HEO3 $ $73,340 (FTE) per annum plus an employer contribution of 17% superannuation applies. Continuing part-time position This role offers a balanced roster, with late afternoon/evening weekday shifts and one weekend day shift, providing variety and flexibility.

Based at the Roseworthy Veterinary Hospital, this role provides high level customer service for clients visiting the RVH, including reception and general administration responsibilities.

The Roseworthy Veterinary Hospital (RVH) is the School's clinical teaching facility, which operates three commercial units, a small and a large animal hospital and a veterinary diagnostic laboratory. The RVH is a leading-edge primary practice and referral care veterinary hospital offering the latest technology, equipment and professional services to treat all species of animals. The hospitals offer high quality first opinion, referral and 24/7 emergency and critical care veterinary services to the public and referring veterinarians. The hospital also provides a clinical training environment for final year veterinary medicine and veterinary technology students working under the close supervision of experienced veterinarians, nurses and support staff.

Responsibilities

• The Client Services Officer delivers compassionate client engagement and reception support, including phone and email communication, appointment scheduling, and managing multiple phone lines.
• Coordinating patient admissions and discharges, liaising with referral practices, and assisting veterinary staff with emergency triage and patient handling.
• Maintaining accurate records using veterinary software, processing financial transactions and insurance claims, and ensuring a clean, safe, and professional reception environment.

Qualifications and Skills

• Excellent written and oral communication skills and demonstrated ability to use these skills in managing professional and operational relationships with stakeholders.
• Strong experience using Microsoft Office suite (Word, Outlook, Excel)
• Demonstrated organisational and time management skills.
• Use of Veterinary Practice management software i.e. Cornerstone (desirable)
• Experience providing client services in Veterinary practice or relevant discipline (desirable)

Path to Adelaide University

We are on an exciting path to Adelaide University as we prepare to open our doors in January 2026. Adelaide University will combine the strengths of the University of Adelaide and the University of South Australia, and we are dedicated to creating an accessible and future-focused educational powerhouse that fosters economic and social wellbeing through ground-breaking research and innovative teaching. You can learn more about Adelaide University HERE and more information will be provided throughout the recruitment process.

Your faculty's broader role

The Faculty of Sciences, Engineering and Technology is a multidisciplinary hub of cutting-edge teaching and research. Many of its academic staff are world leaders in their fields and graduates are highly regarded by employers. The Faculty actively partners with innovative industries to solve problems of global significance.

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Apply and Selection

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the 'Apply Now' button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, Thursday 18 September 2025.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Sarah Nixon
Business Systems Supervisor, Roseworthy Veterinary Hospital
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You'll find a full position description and/or selection criteria below. If no links appear, try viewing on another device.

We are an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.

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