Executive Manager Retail Banking Services Audit

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The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers' needs.

In Financial Services, we support the Group's strategy of building tomorrow's bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation. Financial Services partner with all areas of CommBank to specialist advice, support and services in finance, audit, treasury, property, procurement, climate strategy and investor relations.

Do work that matters

As the Executive Manager, Retail Banking Services (RBS) you will as a leader advise the stakeholders across the Group to identify and mitigate areas of risk and make valuable recommendations on controls. You will enjoy working in a dynamic environment, are able to focus on key issues and the details that come with it.

Some of the key areas you will be providing support and leadership across include :

• Oversee the delivery of a professional and highly valued audit service to the business and the Group's Audit & Risk Committees, including relevant subsidiary boards and committees.
• Provide objective assurance on risk management to key customers (e.g. Group Executives and their leadership teams)
• Provide commercial insights to customers that makes a real difference to their business

See yourself in our team

Our Group Audit and Assurance (GA&A) team are the internal audit function for the Group. Their primary purpose is to provide independent and objective assurance of the effectiveness of the Groups risk management, controls and governance processes.

Retail Banking Services (RBS) provides simple, convenient and affordable banking products and services to personal customers, helping them manage their everyday banking needs, buy a home, protect their assets or invest for the future. RBS supports customers through an extensive network of branches, ATMs, Australian-based customer call-centres, leading online services and apps, as well mobile banking specialists and support teams. RBS includes CBA across Australia and Bankwest, which focusses on the Western Australia market.

Key areas within RBS include :

Home Buying & Mortgage BrokersCustomer Service Lending - MortgagesConsumer Finance (e.g. Credit Cards and Personal Loans)Everyday Banking - Transaction, Saving and Deposit accountsDigital BankingCall Centres, Digital Messaging and Collections

As digital technology disrupts and transforms entire industries and ways of working, GA&A is committed to keeping pace and continually reimagining themselves with the latest global best technology and innovation. Evolving customer expectations and pace of change require GA&A to support the business with new insights and risk coverage that puts customers first and to to continue to provide insightful assurance to the Board.

GA&A has increasingly embedded digital assurance into audit activities, injecting Artificial Intelligence (AI) into routine control testing and using digital tools to improve the overall experience for employees. The next phase of our transformation is enabling continuous, data driven assurance across the 3LoA.

We're interested in hearing from people who will aspire to

Be accountable for delivering RBS audits within Group Audit & Assurance.Build a dynamic, risk-based audit plan and refresh this at least quarterly to appropriately capture key and emerging technology risks.In line with the CBA Internal Audit Methodology, oversee effective and efficient assurance to enable complete and collaborative delivery of the audit plan, and overall CBA GA&A Plan.Effectively resource audits, using specialists and professional services, where required.Supervise audit delivery and approve key audit stage-gates in the audit electronic workflow system.Administer audits within our audit tool, including documentation, key date fields, audit status.Prepare and deliver simple, pragmatic and easy to read reporting for customers, including the Board Audit Committee and relevant subsidiary board and risk committees.Oversee the team's participation in the QA Program, including timely and effective delivery of QA file reviews and ensure any feedback is quickly and effectively addressed.Support and lead appropriate use of analytics, to drive audit efficiency and deeper insights across the RBS Audit Team.

Other qualities you may possess include

Financial services industry based knowledge and experience.Experience gained in a risk or audit role with knowledge of product and operational functions and regulatory obligations in a banking environment. Retail banking product knowledge preferred.Demonstrated ability to manage multiple deliverables simultaneously.Innovative and able to drive results.Demonstrated experience in leading teams through change and being an advocate of change.Demonstrated ability in building strong customer relationships based on credibility, rapport and trust.Demonstrated ability in deriving commercial insights.Demonstrated ability in leveraging Data Analytics and Artificial Intelligence for audit and risk purposes.

Working with us means

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, makinga positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including BankWest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Apply Now to live your best life, by doing your best work with us

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date : 09 / 09 / 2025

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