Senior Client Connect Specialist

2 weeks ago

Melbourne, Victoria, Australia Australian Unity Full time

Join to apply for the Senior Client Connect Specialist role at Australian Unity

2 days ago Be among the first 25 applicants

Join to apply for the Senior Client Connect Specialist role at Australian Unity

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Our Opportunity to you
TheSenior Client Connect Specialistsits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program. The purpose of this role is to support with the facilitation of tasks, controls and organization of non-clinical tasks for hospital substitution and healthcare services.

This role based out of ourMelbourne office, with the flexibility to work from home a few days a week.

The day to day

  • Provide front-line customer support in a call-centre environment.
  • Observe and support workflow of the team effectively responding to clients' requirements.
  • Support others to comply to applicable procedures, guidelines and service requirements
  • Work collaboratively with multiple teams and offer appropriate guidance and support to colleagues.

About you

  • Demonstrated experience in senior customer support roles
  • Demonstrated experience in sales and growth highly regarded
  • Demonstrated experience working in the health services industry
  • Demonstrated experience in mentoring team members
  • Tech savvy, strong administration, and time management skills
  • Excellent verbal and written communication skills
  • Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
  • Proactive and self-motivated

ClickAPPLYnow. Applications close Friday 29th August 2025

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.To view our Reconciliation Action Plan, please clickhttps://www.australianunity.com.au/about-us/reconciliation-action-plan

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionHealth Care Provider
  • IndustriesHospitals and Health Care

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