Front Office Manager

FRONT OFFICE MANAGER – qualia, Hamilton Island

We are searching for a people-first, service-driven Front Office Manager to join the leadership team at qualia , Hamilton Island's world-renowned luxury resort. This is your chance to shape guest experiences and team culture at a property celebrated globally for its privacy, elegance, and personalised service.

About qualia

qualia (pronounced kwah-lee-ah) is a Latin word meaning a deeper sensory experience. Perched on the secluded northern tip of Hamilton Island, qualia is recognised globally for its understated luxury, personalised service, and awe-inspiring natural surroundings.

The resort features 60 private pavilions, each designed to capture the serenity of the Whitsundays. Guests choose from:

· Leeward Pavilions – set amongst tropical bushland with Coral Sea views and private sundecks.

· Windward Pavilions – offering expansive views and private plunge pools.

· Beach House – a private, self-contained residence with a 12-metre infinity pool, guest pavilion, and entertaining area.

qualia 's services include:

· Two exclusive restaurants – Pebble Beach (modern Australian) and Long Pavilion (fine dining and bar).

· Spa qualia – a sanctuary offering holistic treatments inspired by Australian nature.

· Private dining experiences – in-pavilion dining, beach picnics, degustations, and wine tastings.

· Custom experiences – including helicopter tours, reef snorkelling, yacht charters and curated island activities.

· Dedicated guest services – with personalised check-ins, buggy service, and concierge support throughout the stay.

Why you'll love working with us

· Lead with impact – Be a visible and influential leader, guiding the team to deliver extraordinary service daily.

· Support and grow your people – Champion staff retention through meaningful training, coaching and career development.

· Develop a high-performing team – Coach, delegate, and elevate your team with clarity and confidence.

· Work in paradise – Live on Hamilton Island with subsidised accommodation or commute daily from the mainland

· Be part of something exceptional – qualia is not just a workplace, it's a standard-setter in luxury hospitality.

· Enjoy exclusive perks – Hamilton Island discounts on dining, spa, experiences and Family & Friends accommodation rates.

Where you'll make an impact

· Leading the front office operation to deliver refined and seamless guest experiences, from welcome to farewell

· Maintaining exceptional presentation standards across all touchpoints – people, processes, and spaces

· Managing and mentoring a dynamic team, with a focus on staff development and long-term retention

· Coaching team leaders and team members with strong, supportive communication and clear delegation

· Driving performance through regular one-on-ones, service observations, and team briefings

· Collaborating with Housekeeping, Spa, Concierge, F&B and Reservations to coordinate luxury guest journeys

· Handling VIP arrivals, service recovery, and complex requests with poise and discretion

· Monitoring occupancy and maximising revenue through strategic room allocations

· Ensuring systems accuracy, financial compliance, and operational efficiency

· Championing safety and standards in line with the Hospitality Award and Hamilton Island policy

What we're looking for

You're a confident and articulate leader with a sharp eye for detail and genuine care for your team. You understand that great service starts with a motivated and supported team, and you're skilled in coaching, guiding and getting the best out of people.

To succeed in this role, you'll have:

· At least 18 months experience in a Front Office leadership role (Essential)

· A QLD open/unrestricted manual driver's licence and RDA, or ability to obtain (Essential)

· Luxury or premium hotel experience (Highly regarded)

· Diploma in Hospitality Management or equivalent (Desirable)

· Proven ability to retain, develop and support staff

· A proactive delegation style – balancing empowerment with accountability

· Professional presentation and polished interpersonal skills

· Strong communication across all levels – from frontline to executive

· Availability for flexible rosters, including weekends and holidays

About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

Make your next career move one to remember. Apply now