Customer Fulfilment Manager

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Customer Fulfilment Manager - Supply Chain

Posted Monday 21 July 2025 at 2:00 pm

Who are we?

Sanitarium Health Food Company is an Australian-owned FMCG company with iconic household brands, a rich history, and an unwavering commitment to making a positive health impact.

What sets us apart?

We combine the dynamic pace of a fast-moving consumer goods business with over 125 years of serving goodness by delivering affordable nutritious products, promoting health, and caring for our communities. The heart of our workplace is our people, and their passion drives our success. Anchored by our shared values, we work together to achieve our purpose of changing lives every day through whole person health. At Sanitarium, you'll find a genuine connection between our team and the impact they make in our workplace and communities.

The role :

We are seeking an experienced Manager with strong leadership qualities to empower and motivate our team, as well as support customer collaboration initiatives. The Customer Fulfilment Manager will lead and manage the Customer Fulfilment team, ensuring accurate and timely processing of customer orders across domestic and export markets. This role emphasizes operational excellence, team development, and continuous improvement to support Sanitarium's organizational goals and deliver exceptional customer service. The position reports to the Customer Supply Chain Manager and collaborates closely with internal departments such as Sales, Demand Planning, and DC operations, as well as external transport providers and export freight forwarders.

Responsibilities include :

  • Lead, mentor, and develop the team to achieve their growth and organizational objectives
  • Develop and implement the Customer Fulfilment strategy and culture plans, aligned with logistics and company strategy
  • Support the execution of the overall Sanitarium Logistics strategy
  • Build and maintain strong relationships with internal cross-functional teams
  • Develop and support customer collaboration processes with internal and external stakeholders
  • Analyze supply chain data and recommend improvements
  • Manage customer credit and claims processes
  • Support contract negotiations with transport and freight forwarders and monitor KPI adherence
  • Drive continuous process improvements to reduce costs, improve order and invoice accuracy, and enhance customer service levels

About you :

You should have demonstrated leadership experience within Supply Chain, FMCG, or manufacturing industries, with a passion for leading, developing, and empowering teams.

  • Strong experience in direct people leadership
  • 5+ years' experience in supply chain management roles
  • Experience dealing with exported goods and international shipping
  • Ability to multi-task, prioritize, and manage time effectively
  • High accuracy in work

What do we offer?

Joining Sanitarium means more than a job; it's an opportunity to be part of a supportive workplace where long and rewarding careers are fostered. Contribute to our iconic brands and innovation, with professional development opportunities, attractive benefits, and a culture of continuous learning and growth. Your contributions are valued and impactful.

How to Apply?

Please submit your application via the provided link. The selection process includes interviews, personality testing, and background checks.

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