Outbound Team Leader

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About us:
CPM Australia, as part ofCPM Group of Companiesis a national sales and marketing agency representing a range of industry leading organisations in finance, automotive, telco, consumer electronics, utilities, FMCG, insurance, cloud-storage, to just name a few. With 40,000 interactions with customers per week, we achieve this by having more authentic conversations with customers than anyone else

About our client:
Our Client, ENGIE, is a leading Australian energy retailer providing gas and electricity to more than 700,000 accounts across VIC, SA, NSW, QLD and WA. They have partnered with us to grow their market share across Australia

About the role:
As an Outbound Team Leader, your responsibilities will include, but not limited to:

Manage the day-to-day activities and performance of your Outbound Sales Consultants.

Rostering of staff, scheduling for planned and unplanned leave with managing daily workload and ensuring phone coverage.

Support, coach and drive the overall success of the team.

Achieve program sales targets and KPI's.

Assisting with workload in high-volume times.

Lead, train and develop your team to deliver a high level of customer service in a fast-paced environment.

About you:

Previous leadership experience within a contact centre.

Sales experience (either in a face-to-face or call centre environment).

Energy experience (desirable)

Excellent written and verbal communication and interpersonal skills.

Demonstrated ability to coach and motive your team.

Ability to manage multiple priorities and meet required time frames.

Experience in working well under pressure and multi-tasking.

Capability to deliver professional customer service in all interactions.

Strong organisational skills and attention to detail.

What we offer:

Full time maximum term contract working Monday – Friday.

Attractive remuneration package (base + commission + superannuation).

Mates' rates with corporate partners e.g., health insurance, retailers and more.

Full paid training and induction provided.

Ongoing training and development programs (internal & external).

Working for one of Australia's leading sales & marketing agencies – CPM International

Opportunities to move into other areas within the business both in Australia and globally.

Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.

Access to employee discounts at Westfield Knox shopping centre.

Collaborative, innovative, and engaging culture.

Friday afternoon social gatherings every week with weekly fresh fruit delivered, on-site coffee machine and pool table.

Monthly awards to recognise and reward employees for demonstrating CPM's core values.

Discounted onsite staff parking.

24/7 access to our Employee Assistance Program.

This is not an opportunity to be missed so APPLY ONLINE NOW

Please note, only shortlisted candidates will be contacted.

Salary match Number of applicants Skills match

Your application will include the following questions:Have you worked in a call centre before? Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? What's your expected annual base salary? How many years of people management experience do you have? Do you have experience in a sales role? Which suburb do you live in?

Marketing & Communications 101-1,000 employees

CPM Australia, as part of CPM International Group, operates under a group structure with brands including CPM and Retail Safari delivering a unique end to end offer. Covering both B2B and B2C, CPM provides field, contact centre, talent acquisition and training solutions. Retail Safari provides a complementary suite of retail marketing services that connect the consumer with a brand in environments where the ability to influence is at its strongest. CPM Australia's reputation is defined by the company we keep. Clients include leading blue-chip Australian and International brands in sectors as diverse finance, telco, consumer electronics, automotive, utilities, FMCG, insurance & cloud-storage.

CPM Australia, as part of CPM International Group, operates under a group structure with brands including CPM and Retail Safari delivering a unique end to end offer. Covering both B2B and B2C, CPM provides field, contact centre, talent acquisition and training solutions. Retail Safari provides a complementary suite of retail marketing services that connect the consumer with a brand in environments where the ability to influence is at its strongest. CPM Australia's reputation is defined by the company we keep. Clients include leading blue-chip Australian and International brands in sectors as diverse finance, telco, consumer electronics, automotive, utilities, FMCG, insurance & cloud-storage.

Perks and benefits Luxe Travel Corporate Benefits TELUS Health One App Engie Corporate Benefits JB Hi-Fi Corporate Benefits Program Bupa Private Health Insurance Corporate Benefits Alex McKay Scholarship program Our Contact Centre Perks

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