Quality Coordinator

Join to apply for the Vehicle Logistics & Claims Coordinator role at Volkswagen Group Australia Join to apply for the Vehicle Logistics & Claims Coordinator role at Volkswagen Group Australia Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries.
The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.
About Your New Role We have an exciting opportunity for a proactive and organised professional to join the Vehicle Logistics team as a Vehicle Logistics Quality Coordinator.
This role is central to ensuring vehicle quality standards are met from port to dealer delivery by managing transport damage claims, coordinating repair workflows, supporting marine insurance submissions, and maintaining high data integrity across multiple systems.
In this position, you'll work closely with external partners like Prix Car, CCG, and shipping lines, while supporting internal stakeholders across finance, supply chain, and quality teams.
You'll play a key role in optimising logistics quality processes and ensuring every vehicle meets Volkswagen's rigorous standards before it reaches our customers.
Your Main Responsibilities Will Include Submit and manage marine insurance claims through the Volkswagen Insurance Broker platform, analysing trends and escalating recurring issues Coordinate marine transport damage claims, including file management, negotiation with shipping lines, and resolution tracking Liaise with Prix Car and CCG to ensure timely repair approvals, damage reporting, and repair execution Track and report on yard and transport-related damages, including performance accountability, cost recovery, and escalation letters Manage and update vehicle quality data across key systems, including Qlik Sense and Nadin Oversee invoice validation and support expense tracking in the Coupa platform, raising POs and processing claims as required Assist in preparing and distributing checklists, survey reports, and compliance documents to internal teams and dealer portals Support internal vehicle accessibility updates, stock reporting, and import operations as a backup resource Collaborate with the broader Vehicle Logistics department to enhance reporting, optimise processes, and ensure accurate stakeholder communication About You To succeed in this role, you will need to possess the following: Certificate-level qualification in Logistics or similar (desirable)Strong communication and negotiation skills, with the ability to build effective working relationships across internal and external stakeholders High level of accuracy, attention to detail, and time management Sound problem-solving skills with an operational and data-driven focus Familiarity with systems such as Coupa, Qlik Sense, and Excel for tracking and reporting purposes A customer service mindset and a team-first attitude University graduates in Business, IT and engineering are encouraged to apply Our Benefits, Rewards And Recognition Include A culture of continuous learning, growth and development.
You will receive access to Linked In Learning and personal development opportunities which is why over 30% of our vacancies are filled by internal candidatesFlexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia.
Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks.
Annual fitness and wellbeing subsidy towards a facility of your choice.
Access to the VGA Car Lease Program.
Discounts on Audi, Cupra, Skoda and Volkswagen car purchases.
Why Volkswagen Group Australia (VGA)?Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.
If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOWVolkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates.
We encourage and value applications from all diverse perspectives, experience and backgrounds.
To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.
Successful applicants will be required to complete background checks through our external provider as a condition of employment.
If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries, please reach out to the VGA HR Team via rhiannon.hardie@vwga.com.au.
Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Volkswagen Group Australia by 2x Get notified about new Claims Coordinator jobs in Sydney, New South Wales, Australia.
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