Operations Manager Palliative Care Services

Operations Manager Palliative Care Services page is loaded Operations Manager Palliative Care Services Apply locations VIC Caritas Christi Hospice time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 15, 2025 (25 days left to apply) job requisition id JR144048 Job Description:
• Excellent benefits including salary packaging
• Senior leadership opportunity
• Full time Permanent role About the Role You will be responsible for providing operational and strategic leadership across all Palliative Care Services at SVHM.
This includes direct operational oversight of service provision at Caritas Christi (ward and admissions coordination, site management, and after-hours telephone triage); the Palliative Care Consultation Service (PCCS), and academic (education and research) programs.
The role collaborates closely with the Director of Nursing (Caritas Christi), and the Clinical and Academic Directors of Palliative Care to foster the development and growth services, driving clinical and academic excellence, and service innovation.
Management of the operational, financial, administrative and workforce components of SVHM Palliative Care Services Contribute to palliative care services strategic plan and oversee the development and implementation of the associated operational action plan Ensure delivery of high-quality evidence-based care, that is flexible and responsive to patient/client needs and demand management imperatives, and in accordance with program guidelines and objectives, and best practice principles Provide leadership in service integration and strategic development opportunities in research, training and clinical care Create a culture of continuous improvement in operational efficiency and quality of care in line with the SVHM improvement systems, principles and problem-solving methodology Classifications for this position range between (dependent on qualification): Allied Health, Grade 5 Social Work SC47 ($156.748.80 per annum) ORNurse Manager, Division/Clinical Director RN61 ($178,209.20 per annum)Your Contribution Tertiary level healthcare qualification Postgraduate qualification in healthcare or business administration (desirable)Extensive experience in palliative care service provision Highly developed leadership and organisational skills, including demonstrated experience in leading and managing a wide range of multidisciplinary staff and functions Ability to engage people with a clear vision and outstanding communications skills Ability to shape and achieve strategic and operational goals, implemented through a sustainable deliberate improvement methodology+Current National criminal history check, or willing to obtain What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
Full time employment comes with a monthly Accrued Day Off (additional day off per month)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement About the Palliative Care Department Palliative Care Services at SVHM includes specialist clinical care services across inpatient (Caritas Christi site), outpatient, and community settings, supported by psychosocial services, the Palliative Care Consultation Service (PCCS), and an after-hours telephone triage service.
Clinical services are complemented by a range of academic programs including the Centre for Palliative Care (CPC), and Palliative Nexus which are affiliated with The University of Melbourne, delivering education, training, and research in collaboration with national and international partners.
Palliative Care sits within the Continuing Care Program at SVHM, which also includes Subacute Services (Rehabilitation, Geriatric Medicine), Community Services (HIP, ACAS, GP Liaison), Healthcare for the Homeless, and Residential Aged Care facilities.
Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service.
SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
Application For all inquiries, please email Belinda Cary: belinda.cary@svha.org.au Please attach your resume and cover letter to your application.
Shortlisting for this position will commence immediately.
We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities.
Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings.
You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19.
Successful applicants must meet these vaccination requirements.
Please contact us if you would like to know more.
Please see the full position description below.
Position Description Operations Manager Palliative Care Services Clinical Managerial1.
THE ORGANISATION AND OUR MISSIONSt Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service, whichemploys more than 7,500 staff across 18 sites throughout Melbourne.
Part of Australia's largest not-for-profit Catholic health and aged care network, St Vincent's Health Australia, SVHM provides a diverse range of adult clinical services including acute medical and surgicalservices, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care,correctional health and community residential care.
SVHM's mission is to provide high quality and efficient health services to the people of Victoria inaccordance with the philosophy of St Vincent's Health Australia.
This mission is based on the values ofcompassion, justice, integrity and excellence.2.
KEY POSITION DETAILSJob Title: Operations Manager, Palliative Care Reports to: General Manager, Continuing Care Program: Continuing Care Department: Palliative Care Services Industrial Agreement: Nurses and Midwives (Victorian Public Sector) (Single Interest Employers)Enterprise Agreement 2020 – 2024 or itssuccessor Allied Health Professionals (Victorian Public Health Sector) Single Interest Enterprise Agreement 2021 - 2026 or itssuccessor Classification: Risk Category: Allied Health Grade 5 or Nurse Manager(RN 61 – Div/Clin Director Nursing)A3.
LOCAL WORK ENVIRONMENTPalliative Care Services (PCS) at SVHM includes specialist clinical care services across inpatient (Caritas Christi site), outpatient, and community settings, supported by psychosocial services, the Palliative Care Consultation Service (PCCS), and an after-hours telephone triage service.
Clinical services arecomplemented by a range of academic programs including the Centre for Palliative Care (CPC), and Palliative Nexus which are affiliated with The University of Melbourne, delivering education, training, andresearch in collaboration with national and international partners.
Palliative Care sits within the Continuing Care Program at SVHM, which also includes Subacute Services(Rehabilitation, Geriatric Medicine), Community Services (HIP, ACAS, GP Liaison), Healthcare for the Homeless, and Residential Aged Care facilities.4.
POSITION PURPOSEReporting to the General Manager Continuing Care, the Operations Manager is responsible for providingoperational and strategic leadership across all Palliative Care Services.
This includes direct operationaloversight of service provision at Caritas Christi (ward and admissions coordination, site management, andafter-hours telephone triage); the PCCS service at SVHM, and academic (education and research)programs.
The role collaborates closely with the Director of Nursing (Caritas Christi), and the Clinical and Academic Directors of Palliative Care to foster the development and growth services, driving clinical andacademic excellence, and service innovation.5.
POSITION DUTIESManagement of the operational, financial, administrative and workforce components of SVHMContribute to palliative care services strategic plan and oversee the development andimplementation of the associated operational action plan Ensure delivery of high-quality evidence-based care, that is flexible and responsive to patient/clientneeds and demand management imperatives, and in accordance with program guidelines andobjectives, and best practice principles Provide leadership and management support to direct reports within portfolio Provide leadership in service integration and strategic development opportunities in research,training and clinical care Manage clinical, academic and organisational resources; identify service efficiencies and innovationsto program deliverables and activity targets Lead ongoing evaluation of the services that demonstrate client outcomes and service effectiveness.
Maintain effective communication and develop and foster positive relationships with internal andexternal stakeholders Oversee palliative care services communication and marketing strategy Contract management including annual review of service deliverables to strengthen collaborationand ensure accountability Convene and chair key management, clinical and academic operational meetings Create a culture of continuous improvement in operational efficiency and quality of care in line withthe SVHM improvement systems, principles and problem-solving methodology Contribute to service development and program wide activities of the Continuing Care program Provide a leadership role with key partners in palliative care initiatives and services within Victoria6.
INCUMBENT OBLIGATIONSGeneral Perform the duties of the position to the best of their ability and to a standard acceptable to SVHMEnsure all those in the area they manage, comply with all SVHM policies, procedures, by laws anddirections Ensure all those in the area they manage, only access confidential information held by SVHM when thisis necessary for business purposes, maintaining the confidentiality of that information once accessed Display adaptability and flexibility to meet the changing operational needs of the business Participate in the annual SVHM performance review process and ensure same for those in the areamanaged Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct Comply with applicable Enterprise Bargaining Agreement provisions Display a willingness to develop self and seek to improve performance Organise and participate in unit meetings and orientate new staff as required Participate in hospital committees as required.
Clinical Quality and Safety Ensure clinical care is undertaken within established procedures in order to provide safe clinical carefor patients/residents, ensuring clinical risk is minimised Ensure clinical staff work within their approved scope of practice and at all times with appropriatesupervision Ensure all clinical staff maintain their clinical registration and any required indemnity cover Ensure all staff attend necessary training that enhances safety and quality of clinical care Promote a culture that supports learning and encourages reporting of errors Implement systems to identify and manage risks and to deal with and learn from incidents andcomplaints Implement all facets of the SVHM safety and clinical quality programme within clinical area managed Collaborate with more senior levels of management to implement the SVHM safety and qualityagenda Provide feedback to more senior management in relation to problems or issues that impact on safetyand clinical quality.
Person Centred Care Ensure that consumers receive information in an appropriate and accessible format Actively support consumers to make informed decisions about their treatment and ongoing care Ensure consumers are aware of their rights responsibilities and how to provide feedback Health and Safety Ensure all health and safety related policies, procedures and directions are complied with in the areathey manage Ensure all in the area they manage undertake annual Fire and Emergency Training and comply withfire and emergency procedures Ensure all those in the area they manage, treat others with respect, behaving professionally and inaccordance with the SVHM Code of Conduct and undertaking annual Workplace Culture and Equity Training Conduct regular safety audits with Health and Safety Representatives and implement requiredimprovements Minimise Work Cover costs by actively assisting the return to work of any employee injured in the areathey manage.
As required, comply with fit-testing and PPE requirements Participate in reporting and analysis of safety and quality data including risks or hazards, Report any hazards, near misses and incidents (regardless of whether an injury occurred or not) into Riskman Identify and report any variance to expected standard and minimising the risk of adverse outcomes Human Resource Management Ensure that workforce planning is regularly undertaken and implemented to provide for the ongoingresource needs of the area they manage Ensure recruitment and rostering practices comply with applicable Enterprise Bargaining Agreementand cost effectively support delivery of quality service Ensure new employees are properly inducted to their local work environment and attend the General Hospital Orientation program Ensure all those who work in the area managed, undertake an annual performance review and arecontinually developed to reach their full potential Ensure leave is rostered fairly and that employees in the area managed, regularly take leave and do notaccumulate excessive leave except where a plan is in place as to when that leave will be taken.
Actively manage individual and team performance to maximise performance and minimise workplaceproblems and conflict.
Continuously seek individual and team improvement and take responsibility for the introductionof any changes required to bring about such improvements.
Financial management Oversight and coordination in the development of the annual budget allocation for the area managed.
Oversight and management of the service cluster cost centres and related financial activities Monitor EFT and expenditure to ensure spending remains within budget allocation Ensure decision making remains within delegated authority7.
INCUMBENT CAPABILIITY REQUIREMENTS (Level 3)The incumbent of this position will be expected to possess the following core capabilities: Capability Demonstrated behaviour Personal Personal effectiveness Sets and measures team goals, driving pursuit ofhigher standards of practice Learning Agility Responds to new and complex situations byadjusting behaviour appropriately Outcomes Patient/Resident centred Monitors satisfaction levels and proactivelyaddresses issues Innovation and Improvement Anticipates problems and continuouslyimproves systems and processes Strategy Driving Results Takes ownership for performance of teamresults Organisational Acumen Uses information and organisational knowledgeto make decisions and achieve results People Working with and Managing others Leads others and shares responsibilities,providing support and effective communication Collaboration Operates Cross functionally and developsconstructive relationships across theorganisation8.
SELECTION CRITERIA8.1 ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTSEssential - Tertiary level healthcare qualification Desirable - Postgraduate qualification in healthcare or business administration8.2 OTHER ESSENTIAL REQUIREMENTSExtensive experience in palliative care service provision Highly developed leadership and organisational skills, including demonstrated experience in leadingand managing a wide range of multidisciplinary staff and functions Ability to engage people with a clear vision and outstanding communications skills Ability to empower staff to lead high performing teams that deliver organisational objectives Ability to shape and achieve strategic and operational goals, implemented through a sustainabledeliberate improvement methodology Demonstrated understanding of the healthcare environment, including key safety, quality andfinancial drivers.
Demonstrated ability to improve clinical outcomes and achieve greater efficiencies through a changemanagement process, based on evidence and research Demonstrated experience in working collaboratively with a wide range of internal and externalstakeholders and partners to grow and improve the service Ability to deliver results whilst upholding high ethical and professional standards Demonstrated ability to deliver challenging financial and performance targets as part of a seniorleadership team Ability to establish and maintain strategic and operational relationships with all internal units, Government organisations, Catholic Health and other health care providers Commitment to the Mission and Values of St.
Vincent's Health Australia9.
REQUIRED IMMUNISATIONSSVHM Employee Health Screening and Immunisation Policy outlines the requirements for staff working in SVHM facilities.
Table 1: Vaccine Preventable Diseases for which vaccination and/or assessment is required within SVHMChicken pox (varicella)Hepatitis BMeasles Mumps Rubella Whooping cough (pertussis)Diphtheria Tetanus Influenza Tuberculosis NOTE: Vaccination requirements may differ according to individual jurisdictional requirements and policydirectives and where there is a conflict the higher directive will apply.
SVHM has grouped individuals according to their risk of transmitting vaccine preventable diseases andtheir risk of exposure to blood or body substances (Table 2).
Table 2: Health Care Worker Risk Categorisation Risk Category Description Vaccinationrequirement Category A Vaccination is required for this category of health care worker.
Healthcare workers within this category have the potential totransmit Vaccine Preventable Diseases to vulnerable patients mostat risk of mortality and morbidity from these diseases within SVHM.
This includes employees with direct physical contact withpatients/clients, deceased persons, blood, body substances orinfectious material or surfaces/equipment that might containthese or contact that would allow acquisition and/or transmissionof a specific infectious disease by respiratory means.
This includes laboratory workers.
Required Category B Vaccination is recommended for this category of HCW.
Thisincludes individuals who do not work with the risk of exposure toblood or body substances, their normal work location is not in aclinical area (e.g.
chef, administrative staff) and only attends theclinical area for short periods of time.
Essentially, these individualshave no greater level of risk than that of the general community.
Recommended10.
PRE-EXISTING INJURYPrior to any person being appointed to this position it will be required that they disclose full details of anypre-existing injuries or disease that might be affected by employment in this position.11.
AGREEMENTNational Police Check: I understand that it is a condition of my employment to provide SVHM with a current National Police Certificate PRIOR TO COMMENCING WORK and this is at my own cost.
I understand that regardless of the frequency, if I am working and or visiting in a designated 'high risk area'of SVHM (as defined in the SVHA Pre-employment/Appointment Safety Checks Policy) I will be subject toperiodic Police Checks every three years at my own cost.
NDIS Clearance (if applicable): This is a 'Risk Assessed Role' (as defined by the National Disability Insurance Scheme NDIS).
Regardless offrequency, you will be subject to periodic NDIS Worker Screening Checks every five years at your own cost.'Risk Assessed Roles' are defined as (a) key personnel as defined in the National Disability Insurance Scheme Act 2013; (b) any role that directly delivers a set of specified supports or services in the NDIS(Practice Standards – Worker Screening) Rules 2018; (c) any role where normal duties are likely to require'more than incidental contact' with people with disability.
The designation of 'Risk Assessed Roles' aresubject to change, please refer to NDIS Practice Standards for further information.
Required Immunisations: Individuals who will be working in Category A positions will only be able to commence employmentfollowing assessment of their vaccination status.
The decision to proceed with the commencement ofemployment will be at the discretion of the ICP in consultation with the Hiring Manager and may in someinstances, require additional vaccinations to ensure full compliance with the SVHM Employee Health Screening and Immunisation Policy.
I understand that if additional vaccinations are required to comply with pre-employment prerequisites,this will be at my own cost.
Where a state jurisdiction overrides this, the facility will bear the cost.
Closing Date:14 September 2025 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
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