Senior Director O Lifestyle Engagement

4 days ago

Bass Coast Shire, Australia Benchmark Senior Living Full time
201 Jones Rd, Waltham, MA 02451, USA Req #1931 Wednesday, February 19, 2025 Joining the Benchmark Senior Living team means putting your passion to work.
Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them.
Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service.
In our supportive environment, associates can learn and grow.
With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities.
We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors The Director of Life Style Engagement is responsible for the development and company-wide implementation of our Memory Care programs.
This role will successfully partner with all levels of the organization to provide vision, innovative design, strategic and operational leadership in the delivery of this program that promotes evidence-based principles/practices and results in exceptional resident and family experiences.
This position will require travel to BSL communities – driving and/or air travel.
RESPONSIBILITIES: In this key position, essential job duties and responsibilities include but are not limited to: Leadership responsibility for the creation of an innovative person-centered, Montessori enhanced memory care program.
Successfully lead the company-wide execution of the program.
Provide supervision and direction to Area Directors of Memory Care.
Develop, implement, and evaluate memory care programs, policies, and procedures.
Subject matter expert (SME) liaison with HR and Learning/Development related to memory care associate job descriptions, competencies, onboarding, and ongoing education.
Successfully create collaborative and influential relationships with all levels of the organization.
Support new BSL community transitions (acquisitions, openings).
Provide on-site community support and direction as required.
Other memory care related projects as assigned.
Intensive collaboration with Marketing, Sales, Culinary, and Development teams to define memory care program brand, marketing/sales strategy, and environmental design standards.
Uses growth-oriented strategic planning skills to realize organizational goals and objectives related to memory care and resident programming.
Provides prioritized recommendations for implementation of clinical, financial, and operational best practices.
Develops and supports pilot programs to enhance quality care and customer experience.
Compliance and Safety Establishes and verifies compliance with memory care programming, related regulations, and Benchmark standards.
Analysis/Reporting Performs analysis and generates relevant memory care program key performance outcomes/metrics and reports as required.
Communication Expert communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population.
Effectively communicates with community leaders, regional partners, and all levels of the organization.
Effectively handles follow-up issues as requested and in a timely manner.
Problem Solving / Decision Making Identifies operational inefficiencies and makes recommendations for process improvement.
Demonstrates sound critical thinking and problem-solving skills.
Public Relations/Marketing/Sales Represents the company with pride and knowledge to educate outside groups and organizations about the organization's memory care and resident engagement programs.
Culture Innovation: Expresses ideas to improve the business and processes.
Encourages others to present ideas and feel comfortable improving the Benchmark experience.
Accountability: Self-aware of his/her words and actions.
Demonstrates a strong sense of responsibility.
Transparency: Open and honest communication with peers, associates, residents, and their families.
EDUCATION: Graduate of an accredited bachelor's degree in health sciences field (Masters preferred).
Minimum of five years of senior living experience.
Minimum of three years of multi-state senior leadership experience preferred.
Must have a valid driver's license and willing to travel 75% of the time (and as needed based on community need).
As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following: Vacation and Health & Wellness Paid Time Off.
Tuition Reimbursement Program.
Physical & Mental Health Wellness Programs.
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield.
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