Senior Desktop Fleet Officer

$84,470 to $93,865 pa (HEW 5) Ongoing, Full time, Joondalup and Mount Lawley Campus Open to candidates with relevant work rights DIGITAL SERVICES$84,470to $93,865 (HEW 5) PLUS 17% SUPERANNUATIONJOONDALUP AND MOUNT LAWLEY CAMPUS ONGOING, FULL TIME COMMENCEMENT DATE: September 2025 Edith Cowan UniversityAre you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we're inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education.
Empowered by her legacy, we're united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.About the Centre Digital and Campus Services (DCS) provides a responsive, integrated and customer-orientated service that brings together the digital and physical environments for students and staff, supporting their teaching, learning, research and administrative needs.
About the Opportunity We are seeking applications for an ongoing, full-time position within the Digital Support Team.
The Digital Support Team is instrumental in providing prompt and customer centric technical support to students and staff of ECU, via e Lab counters and visiting teaching spaces and staff offices.
The working hours extend from 6:45am – 6:00pm, Monday to Friday.
Staff may be asked to work different shifts according to a roster on both the Joondalup and Mount Lawley Campuses.
Any working from home arrangement will be determined by operational requirements.
About youAs the Senior Desktop Fleet Officer, you are accountable to: Timely provision of end user hardware to the University through the ordering of devices, receiving goods from suppliers and facilitating their supply to customers in accordance with ECU related policies.
Manage the secure disposal and return of end user devices in accordance with ECU related policies.
Advise customers and other staff within DCS on relevant processes (e.g.
asset management and disposal procedures, tracking and record keeping) and recommend improvements to the processes.
Establish and contribute to the development of knowledge and instructions enabling consistent and optimal delivery of services.
Assist in the delivery of other Fleet team activities as needed, to assist the broader team in delivering its services.
Responsible for the protection of University data and systems through adherence to published policy, standard and process documents; immediately reporting any suspected breaches, vulnerabilities or other security issues to the Information Security Team, while also providing input into any improvement opportunities to mitigate any future risks.
Key Criteria: Industry experience in inventory management, key aspects of technology device lifecycle management, and in IT customer service roles.
Knowledge of end user computer hardware and Operating Systems (Microsoft Windows and Apple Mac OS).
Well-developed customer service skills in achieving quality outcomes for all parties.
Excellent communication and inter-personal skills.
Problem solving and decision-making skills.
Formal technical education and qualifications would be highly regarded.
Benefits of working at ECU At ECU we're committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees.
Growth and development matter here, because we recognise people are at the centre of everything we do.
Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact For more information, please contact Sisira Lokuge, Digital Support Manager on 6***.
Application Process Please upload your resume plus a statement (2 page maximum) outlining your suitability for the position in relation to Key Criteria.
Advert Closure Applications close Wednesday, 20 August at 11:30pm AWST.
ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.
PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
Diversity ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups.
We strongly encourage applications from the Aboriginal and Torres Strait Islander community.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith.
For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment.
We actively encourage people with disability to apply to ECU.
To discuss how we can support adjustment requirements, please contact the person listed above.
Position Description Opens in new window

---