Digital Sales

2 days ago


Byron Bay, Australia Happy Travels Australia Full time
Happy Travels Australia Byron Bay, Lismore & Far North Coast NSWJob Type: Full-time Salary: $100,000 – $140,000 OTE per year About Happy Travels Happy Travels is a leading youth and adventure travel agency, specialising in creating unforgettable experiences across Australia and beyond.
With over 100 employees and 20 retail branches, we've become a trusted name in the industry, helping travellers plan and book tours, campervan rentals, accommodation, and adventure activities.
Founded in 1998, we have continually grown, leveraging innovative technology and industry expertise to deliver exceptional customer experiences.
Changing and enriching the lives of our clients through world-class experiences is what drives us each day.
As we scale, we're seeking an experienced and driven Digital Sales & Operations Manager to lead our sales teams, drive conversion, and build a culture of high performance within our online and call centre operations.
The Opportunity This is a key leadership role focused on revenue generation, sales performance, and operational efficiency.
Reporting directly to the CEO & COO, you will play a pivotal role in scaling our digital sales channels while ensuring that our customer experience remains exceptional.
We are looking for a results-oriented sales leader with a proven ability to drive measurable growth through people leadership, strategic planning, and data-driven decision making.
Key Responsibilities Sales & Performance Leadership Lead, manage, and motivate online and call centre sales teams with a focus on exceeding revenue and conversion targets.
Develop and implement sales strategies, pipeline management processes, and performance benchmarks that drive bottom-line results.
Continuously analyse sales performance data and identify actionable opportunities to improve team outcomes and customer conversions.
Team Recruitment & Development Attract, recruit, and retain top-tier sales talent to build a high-performing team culture Design and execute structured onboarding programs and ongoing sales training tailored to skill development and revenue goals.
Coach sales consultants, team leaders, and shift supervisors to consistently hit KPIs and evolve into leadership roles.
CRM & Systems Oversight Own the Hub Spot CRM, including sales process automation, pipeline optimisation, and dashboard reporting.
Ensure accurate data capture and reporting to enable sales forecasting and performance tracking.
Implement and maintain systems that enhance sales team efficiency and enable rapid scale.
Operational Management Streamline day-to-day workflows across digital sales channels, ensuring speed, accuracy, and a seamless customer journey.
Manage escalations with a customer-first approach while keeping team productivity high.
Ensure that internal processes support high conversion rates and long-term customer retention.
Strategic Planning & Execution Contribute to company-wide strategic planning by identifying new sales opportunities and recommending scalable solutions.
Collaborate with executive leadership on growth planning, capacity management, and operational scale.
Leverage performance data and customer insights to shape sales strategies that align with broader business objectives.
Conversion & Revenue Growth Develop and implement initiatives to improve conversion rates across all digital sales touchpoints including inbound calls, email enquiries, live chat, and campervan bookings.
Monitor sales funnel performance and coach teams in real-time to improve deal closure rates and average transaction values.
Review and dissect phone calls and written correspondence with customers to improve sales flow and conversions Identify high-converting customer segments and align sales strategies accordingly.
Leadership Development Support career progression within the sales team by developing emerging leaders and promoting a culture of internal mobility.
Conduct regular 1-on-1s, performance reviews, and growth planning to retain top talent.
Channel Insight & Marketing Alignment Collaborate closely with the marketing team to align inbound lead generation with sales initiatives.
Provide ongoing feedback on lead quality, customer behaviour, and campaign performance.
Ensure sales insights are used to influence website content, landing page optimisation, and digital advertising strategies.
Key Qualifications & Experience Essential: Demonstrated experience managing mid-to-large sales teams in a high-volume environment (call centre or online sales).
Proven track record of exceeding sales targets, improving conversion rates, and scaling sales operations.
Proficiency in CRM systems (preferably Hub Spot) with a strong grasp of automation, analytics, and reporting.
Strong sales coaching, mentoring, and people development capabilities.
Experience in process improvement, sales performance analysis, and operational optimisation.
Background in recruitment, onboarding, and retention in a sales-led organisation.
Confident public speaker and motivator, comfortable leading team meetings and delivering training sessions.
Must have permanent residency, citizenship, or a valid partner visa.
Desirable: Experience in the travel, tourism, or hospitality industry.
Experience in lead generation strategy or sales-marketing alignment.
Strong commercial acumen and a strategic mindset.
What We Offer Competitive base salary with performance-based OTELeadership development and clear career progression within a high-growth business Opportunity to shape strategy and directly influence company revenue A collaborative, purpose-driven culture focused on performance, innovation, and customer impact Travel perks, discounts, and the chance to join the most exciting youth travel brand in Australia How to Apply To apply, please submit your CV and a cover letter to careers@happytravels.com.au - Subject Line: "Digital Sales & Operations Manager Application – (Your Name)"For further information, contact Jake Bendix at the above email address.
#J-18808-Ljbffr

  • Byron Bay, Australia Happy Travels Australia Full time

    **Happy Travels is Australia’s leading independent adventure travel specialist.** **The lifestyle consists of making dreams come true for adventure travelers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.** **Right now our mission is to build the...

  • Digital Sales Manager

    2 weeks ago


    Byron Bay, Australia Happy Travels Australia Full time

    **Happy Travels is Australia’s leading independent adventure travel specialist.** **The lifestyle consists of making dreams come true for adventure travelers and tourists alike. We guide our customers into sourcing the best tours, activities and experiences that Australia, Fiji and New Zealand have to offer.** **Right now our mission is to build the...


  • Byron Bay, Australia Ember Byron Bay Full time

    Marketing and Sales Manager Ember Byron Bay - Byron Bay NSW ABOUT THIS OPPORTUNITY Ember Byron Bay - premium steakhouse & events venue in the heart of Byron Bay. You will lead our Marketing and Sales activities and performance, to deliver celebrations of fun enjoyable experiences & amazingly beautiful memories with a passion & professionalism that...


  • Byron Bay, Australia GoodHabitz Full time

    “As a Sales Development Representative (SDR), I engage each and every organisation I talk to and get them excited for GoodHabitz, using my abilities as a storyteller that knows how to inspire, pitch and present GoodHabitz. I master all the latest lead generation techniques, online and offline, and I use data and sales intelligence tools to ensure that my...


  • Byron Bay, Australia Smart Energy Full time

    3rd fastest growing business in Australia (AFR 2020) - Young, entreprenerial, ambitious and fun team - Join an organisation driving the switch to affordable AND renewable energy **Responsibilities**: - Develop and execute comprehensive digital marketing strategies to drive customer acquisition, engagement, and retention in the Smart Energy sector. -...


  • Byron Bay, Australia Lion Full time

    Develop your **marketing career** with an iconic brand **Stone & Wood**: - ** Byron Bay location|**Hybrid Flexibility 3 days in the office| Some travel - We’re on the lookout for an **ambitious and hands-on Assistant Brand Manager**to join the Stone & Wood team at our spiritual home in Byron Bay. **Lion Marketing** Here at Lion we don’t settle for...

  • UX Brand Designer

    5 days ago


    Byron Bay, Australia Smart Energy Full time

    Monday to Friday hours - Opportunity for career progression - Options for hybrid work **Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.** We are **_Smart Energy._**From two...


  • Byron Bay, Australia beBeeFreelance Full time $80,000 - $120,000

    Transform Your Career with a Location-Independent BusinessIf you're a digital nomad, career coach, or entrepreneur seeking alignment between your work and the freedom you've built, this role could be your next step.We're a global company helping people worldwide reinvent their careers and build online businesses.With over a decade of results, we're expanding...

  • Marketing Manager

    3 weeks ago


    Byron Bay, Australia ROWIE Full time

    Marketing Manager2 days ago Be among the first 25 applicantsDirect message the job poster from ROWIEAs ourMarketing Manager, you'll play a key role in shaping how the ROWIE story is told - leading marketing execution across digital, retail, and wholesale channels. Based in Byron Bay, you'll collaborate closely with our founders and team to bring campaigns to...

  • Marketing Manager

    3 weeks ago


    Byron Bay, Australia ROWIE Full time

    Marketing Manager2 days ago Be among the first 25 applicantsDirect message the job poster from ROWIEAs ourMarketing Manager, you'll play a key role in shaping how the ROWIE story is told - leading marketing execution across digital, retail, and wholesale channels. Based in Byron Bay, you'll collaborate closely with our founders and team to bring campaigns to...