Ceo - Empire One

4 weeks ago

Garden City, Victoria, Australia Sansoni Management Full time
Direct message the job poster from Sansoni Management Sansoni Management is one of Australia's leading investment firms, managing a diverse portfolio across industries including Retail, Media, FMCG, Saa S, Sports, Venues and Education.
We are a small team building big things and we're currently launching a new, world first, membership-based business platform designed to empower SME business owners with tailored products, services and support.
Our mission is to "make life easier for every business owner".
What We're Looking For We are looking for a customer-focused leader with a hands-on approach and a passion for helping business owners succeed.
As a founding team member, you will play a critical role in shaping our new venture culture and driving its service excellence from day one.
You're a natural people person who thrives on building relationships, engaging directly with customers, and delivering exceptional service.
With experience in SME's, high-end customer service roles—perhaps in membership businesses, call centres or front-of-house environments—you've either worked for yourself or worked your way up to a managerial position and are now ready to take the next bold step in your career.
As the first hire, you will lead from the front, engaging and supporting customers directly to understand their needs, gathering valuable insights, and setting the tone for an exceptional customer experience.
This role combines strategic leadership with hands-on execution.
You'll roll up your sleeves to build and lead a concierge team as the business scales, working closely with Sansoni Management to execute our broader vision.
Key Responsibilities Customer Experience Leadership Deliver an unparalleled level of customer service, setting a new industry standard.
Act as the face of the new venture, ensuring every member interaction is meaningful and impactful.
Regularly connect with members over the phone to build strong relationships and gather insights.
Build and lead a world-class concierge team dedicated to supporting SMEs and delivering exceptional service.
Operational Leadership Oversee the day-to-day operations of the platform, ensuring seamless delivery of services.
Implement efficient systems and processes to enhance customer experience and platform scalability.
Monitor key performance metrics and continuously improve service delivery.
Manage financial performance, including budgeting, forecasting, and achieving revenue targets, to ensure sustainable business growth.
Strategic Vision & Growth Execute the strategic vision, aligning with Sansoni Management's broader portfolio strategy.
Drive membership growth through exceptional service and innovative offerings.
Identify opportunities to expand services and value for members.
Team Building & Management Recruit, train, and mentor a high-performing concierge team that embodies our values.
Foster a collaborative and inspiring work culture where team members excel and feel valued.
Stakeholder Engagement Represent the business at industry events, building relationships with key stakeholders.
Close collaboration with internal teams and external partners to ensure seamless service delivery and alignment with the company's vision.
Key Skills & Experience Customer Service Excellence: A minimum of 5+ years in high-quality customer service roles, ideally at a managerial level.
SME understanding: Strong experience in SMEs or building products for this sector.
Financial Acumen: Proven experience in managing budgets, forecasting, and achieving financial targets to support sustainable business growth.
Relationship Building: Exceptional interpersonal skills, with the ability to build trust and rapport effortlessly.
Operational Acumen: Experience in implementing processes and managing operations to deliver outstanding customer experiences.
Entrepreneurial Spirit: Comfortable stepping up into a leadership role and taking ownership of outcomes.
Business Insight: Strong understanding of small business operations, with a passion for helping business owners succeed.
Leadership: Proven ability to lead teams, with the charisma and presence to inspire both employees and customers.
Qualifications Bachelor's degree in business, management or a related field (or equivalent experience).
Previous experience in customer-focused industries, with a track record of delivering exceptional service.
Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
Why Join Us?Lead a game-changing membership platform designed to empower SMEs.
Enjoy a fast-paced work environment offering flexibility and collaboration.
Salary package of $160-180k + Super, with opportunities for professional growth.
Work alongside a diverse, passionate team dedicated to creating extraordinary customer experiences.
Shape the future of a business that empowers small businesses to succeed.
How to Apply If you're ready to step into this leadership role where your customer service expertise and charisma can shine, we'd love to hear from you.
Please email your CV along with a Cover Letter telling us why you'd be perfect to lead Empire One to info@empireone.com.au As we're looking to fill this role immediately, applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.
Seniority level Executive Employment type Full-time Job function Business Development and Sales Strategic Management Services
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