Customer Success Manager
2 weeks ago
Overview We are Insider, a B2 B Saa S company that drives growth for its clients around the world.
How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.
Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2 B Saa S unicorns in the world, to achieve $200 M in CARR (Committed Annual Recurring Revenue).
Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC Market Scape: Worldwide Omnichannel Marketing Platforms for B2 C Enterprises 2023 Assessment.
The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards , and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com .
Insider is also the #1 G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world.
Through our corporate social responsibility initiatives like 100 Projects She Codes, She Leads, and She Markables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.
If you want to join us on this journey, just keep reading.
Job Description You'll be the face of Insider to our clients.
You'll be the bridge between their needs and our technology Help our clients understand their needs and which of our features and products best match their goals and expectations Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service.
You'll monitor and facilitate the customer's adoption of our technology Work with our data-geeks (aka engineers and developers) and product specialists whenever it's required to make sure the client has full tech support, if necessary Develop and maintain key
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