Team Leader Payroll Operations

Overview Join to apply for the Team Leader Payroll Operations role at St John of God Health Care.
The SJGHC Workforce Shared Services (WSS) team delivers support services to employees across our hospitals, services, and group locations in Western Australia, Victoria, and New South Wales.
WSS covers recruitment, onboarding, global mobility, HR administration and support, position management, remuneration, benefits, payroll, payroll systems, and organisation-wide workforce risk management, governance, and compliance.
Guided by SJGHC's strategic direction — Every Moment Matters — our core focus is to enhance the caregiver (employee) experience while establishing consistent, strong foundations across all areas of the workforce.
This is a dynamic time to be part of the Workforce team as the payroll function undergoes transformation and process improvements.
You will be part of a refreshed team that is shaping the future of payroll services to deliver a more streamlined, efficient, and caregiver-focused experience across the organisation.
The Position We are seeking two highly experienced and motivated Team Leaders, Payroll Operations to coordinate the delivery of accurate and timely payroll services across SJGHC.
These permanent roles ensure compliance with enterprise agreements, legislation, and internal policies, while delivering a high-quality service aligned to internal Service Level Agreements (SLAs).
Reporting to the Manager, Payroll Operations, you will provide both technical and team leadership across all areas of payroll service delivery, including stakeholder engagement, process improvement, and involvement in payroll-related investigations and projects.
Key responsibilities Lead and support the payroll team (Senior Payroll Officer, Payroll Officer) to ensure timely and accurate payroll processing.
Oversee payroll operations including master data maintenance, payroll production, statutory reporting, and payment processing in line with compliance requirements and SLAs.
Monitor and implement changes to awards, enterprise agreements, and relevant legislation, ensuring appropriate application and communication.
Collaborate with Payroll Systems and HRIS teams to support system operation and resolve technical issues.
Lead control and compliance activities including audits, control verifications, and reporting to ensure governance and mitigate risk.
Provide technical support to the team, including resolving escalated queries and complex payroll issues in collaboration with HR and Finance.
Coordinate training, onboarding, and capability development for payroll team members, maintaining training documentation and plans.
Contribute to ongoing payroll process improvements and support integration projects including acquisitions or system upgrades.
Track and report on key metrics including SLAs, case resolution times, overpayments, and recovery efforts.
Build strong, collaborative relationships with stakeholders across the organisation to ensure efficient, caregiver-centred payroll services.
Support the development of the Workforce Customer Service team's payroll capability to enhance first-contact resolution.
Qualifications and experience The ideal candidate will have extensive payroll supervisory experience, strong technical payroll knowledge, and understanding of legislative and compliance requirements, including experience managing payroll under multiple enterprise agreements and industrial awards.
You will demonstrate excellent leadership and mentoring abilities, with a proven track record of building high-performing teams.
Ability to manage change, balance competing priorities, and perform under pressure is essential, along with strong stakeholder engagement, clear professional communication, attention to detail, and a commitment to confidentiality.
Above all, you will be aligned with our Mission and Values.
We can offer you Salary range: $124,000 to $137,000 per annum, plus 12% superannuation Permanent Full-Time positions Hybrid working arrangements Salary packaging up to $18,550 on benefits such as mortgage, rent, meal entertainment, holiday accommodation, and other living expenses, with options to package above the FBT cap on items like novated leasing, work-related expenses, self-education, and additional superannuation Healthy work-life balance through flexible work options, additional purchased leave, and well-being programs Employee discounts on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our free Employee Assistance Program (EAP)Access to lifestyle, health & wellbeing rewards and discounts All applicants are asked to submit a covering letter (no more than two pages) demonstrating how you meet the position requirements.
If the above role is not quite right for you but you have an interest in joining our team, please also see our advertisements for Payroll Specialist and Payroll Officer roles.
For enquiries, please contact Rebecca Sherlock, Payroll Operations Manager, on (08) 6116 0256, or Francine Colgan, General Manager Workforce Shared Services, on 0411 151 377.
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities.
We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
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