Maintenance Manager

Accent Inns Inc.
is a BC-based hospitality company that is different in a good way.
Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff, who we call our Fam-Jam.
Our 2025 Employee Survey showed that 97% of our employees are happy to work here, with a 96% participation rateWe have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary.
Our latest venture is ROAR, our live-fire restaurant in Tofino, BC.
We are searching for a Maintenance Manager to join our flock of totally unique and fun-loving individuals to drive our business forward in the long term.
This role reports to Julie Pullen, Regional Manager, and will help our amazing team keep our island properties (Victoria & Tofino) looking spiff and shiny.
You are the head duck when it comes to maintenance, supporting our fantastic maintenance techs across five locations.
Who We Are Success attracts success, and you will be working with an extraordinary company here.
We are a force in the industry: We have been named one of Canada's Most Admired Corporate Cultures four years in a row.
We received the Tourism Industry Association of Canada's Business of the Year award for our outstanding business growth.
We received the Employer of the Year award from Tourism Canada.
We have doubled our revenue and tripled our profits in the last nine years.
Our owner and CEO, Mandy Farmer , was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.
Key to our success is living by our four Core Values every day: Be Real Have Fun Make Everything Better Have Each Other's Backs We cover 100% of medical and dental premiums, PLUS you get free mental health benefits.
We also have a bunch of Work Perks just for you: Free nights at any of our hotels + discounts for your friends & family Live your Best Life fund (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)Employee purchase program so you can get sweet deals on everything from electronics to linens Executive leadership development and coaching Footwear stipends to keep you on your feet in style What the Role is Quacked Up to Be Our next Marvellous Maintenance Manager will be a leader for our maintenance team with a keen eye for detail.
They will have excellent communication skills and share pertinent information with all hotel departments to ensure everyone is aware of projects, repairs, and timelines within their department and throughout the property.
They will be troubleshooters, resourceful, and naturally curious.
They should love to fix things and have a hands-on approach to their role.
They go above and beyond to ensure our guest rooms and common areas are always maintained, well lit, secure, inviting, and looking totally awesome for our guests.
In your first 3 months, you will…Work closely with your Regional Manager and tour all properties in your region to learn about each location's needs and history.
Meet with your teams on each property to learn more about them and their personalities and to begin building relationships with each individual.
Review performance reviews and skill assessments of your current team.
Work with each team to learn more about their processes and how they structure their workloads.
Utilize their expertise and familiarity with the locations to understand maintenance needs.
Begin to audit current maintenance processes and programs to identify gaps and areas of improvement.
Develop and set communication expectations across all teams.
Actively participate in daily huddles and leadership meetings.
Work alongside your teams, taking a hands-on approach to maintenance work as needed.
Maintain pool and hot tub chemical levels as needed.
In your first 12 months, you will…Have run regular property inspections to identify tricky areas and concerns.
Manage and communicate the maintenance schedules to ensure adequate coverage year-round and allocate work as per forecasted workloads.
Manage and schedule contractors for preventative maintenance and repair of all equipment and amenities.
Provide regular updates to the Leadership Team regarding the progress of ongoing projects and repairs.
Ensure clear and direct communication regarding project status, contractors on-site, and new projects.
Conduct repairs and execute projects using in-house resources/technicians whenever appropriate.
Develop a follow-up and review process for all maintenance projects and repairs.
Actively manage the performance and development of your teams and ensure all maintenance team members follow company policies and SOPs.
Contribute to the creation and updating of SOPs.
Own all inventory and equipment, document current inventory, and develop a plan for ordering new tools and supplies with an eye on budgeting.
Be familiar with the content and locations of all spare furniture, fixtures, and supplies inventory (Maintenance Office, C-Can, etc.).
Have this information readily available to your team and the property leaders.
Promote a culture of sustainability by relentlessly pursuing opportunities to reduce waste and improve efficiency.
Champion proactive injury and illness prevention and a "Safety Culture" in caring for the safety and well-being of all team members and guests for the assigned region.
Play an active role in Health & Safety on the property, including conducting monthly H&S meetings and communication.
Be a Pickle Champion (our recognition program) by actively recognizing and rewarding your team's contributions across all properties.
Develop and communicate a holistic vision for your team that empowers them to create exceptional experiences for our guests.
Manage departmental schedule, labor costs, and maintenance expenses according to business needs.
Ensure that all assets are well maintained economically and preventatively.
Track maintenance and work with the Regional Manager to plan for capital events.
Ensure Regional Manager approval for all significant purchases or substantial quotes.
This exciting role will have a lot of independence in blazing the path forward for our maintenance teams across our island properties.
It will involve problem-solving, decision-making, and collaboration with leaders across the organization.
It is perfect for someone passionate about maintenance and building management with various needs (pool, HVAC, hot tub, sauna, grounds, refurbishments, etc.).
You will have the opportunity to get hands dirty through various construction-related tasks.
This is a key leadership role that will significantly impact our operations and the teams that keep our buildings operational.
What to expect from us?Application: We will do our best to review and respond to all applications.
First Interview (30 min): Meet with Laura, our HRBP, to discuss our values, work culture, previous experience, and to ask questions.
Second Interview (60 min): Meet with Julie (Regional Manager) and Rick (Maintenance Manager, Interior) to discuss your technical ability, leadership skills, and vision for the role.
Final Interview (60 min): Meet with Chris, aka Badders (VP Operations), to discuss high-level strategy, company objectives, leadership ethos, and to ask any remaining questions.
Offer: Celebrate joining our Ducks 'n Rebels crewAnswer the Call: If you are the duck we are looking for, send us your cover letter and resume right awayDon't feel like you meet every requirement? Studies show women are less likely to apply if they don't match 100%.
If this sounds exciting, we encourage you to apply.
Our Commitment to Diversity & Inclusion - We are an inclusive company, and our goal is to attract, recruit, and promote diverse talent.
We strive to ensure marginalized groups such as Black, Indigenous, People of Colour, and LGBTQ2 S+ communities are represented.
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