It Support Engineer

2 weeks ago

Sydney, New South Wales, Australia DynaTrace Software GmbH Full time
Your role at Dynatrace The IT Support Engineer is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing.
The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer technical solutions.
Ability to work within a global team is imperative and experience working internationally/across multiple time zones is preferable.
You must have a desire to work within and contribute to global procedures and practices.
Responsibilities: Responsible for end-to-end Incident, Service Request and Problem management including qualified escalation to Business Systems and Infrastructure specialists where necessary.
Responsible for executing local and regional projects as part of global programs such as the deployment of new client hardware and software technologies; asset logistics and demand management; office relocations.
Responsible for creating and maintaining process & workflow documentation related to Service Desk operations for both internal and customer use cases.
Provides regional and global client support as required; primarily the support and maintenance of client hardware including Mac Books, and PC laptops.
Maintain and provide technical support for audiovisual (AV) systems across the office, including Zoom Rooms, training rooms, and conference rooms, ensuring seamless operation and minimal downtime.
Provides suggestions and feedback for team & workplace operational process improvement.
What will help you succeed Qualifications:1-2 years of experience in a technical services role or a related IT support function.
Excellent interpersonal and communication skills with strong customer-serviceorientation Strong technical aptitude and ability to learn new skills and research solutions independently.
Reliable and punctual, dependable; able to work with minimal supervision Ability to support technical change management processes, liaising with internal teams and stakeholders Ability to work within standard operating procedures and contribute to the development of these procedures Ability to work within corporate policies, raising exceptional issues and addressingbusiness needs proactively Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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