Operations Supervisor

2 weeks ago

Shire Of Dardanup, Australia Merlin Entertainments Full time
What you'll bring to the team Are you passionate about delivering exceptional customer service? Love the outdoors, and keen to spend your day surrounded by the beautiful Australian rainforest? If this sounds like you then this could be the opportunity you have been waiting forNestled amongst the serenely beautiful landscape of the Otway's, our Treetop Walk and Zipline tour is a stunning experience for all our visitors.
Our small and friendly team are what make this experience full of long-lasting memories.
Leading the way for our Guest Services team (which encompasses a small retail area), you will guide them with your knowledge in and experience in a guest facing environment.
You will lead the team ensuring that the day to day running is smooth and streamlined and making sure that the team is motivated and delivering an outstanding guest experience.
Rostering, bookings, retail stock ordering and admin tasks will also play a major part of your day to day role.
Qualifications & Experience You will be passionate about the guest experience, understand guest/customer needs and be able to lead a small team to success.
Supervisory experience isn't essential; however, as a minimum you will have a strong background in a customer service related industry.
You will have great attention to detail, work well under pressure and ideally have an understanding of the tourism industry.
Most importantly you will have a real desire to learn and develop your career with a drive to streamline process and always look for improvements.
Benefits The salary is competitive and other perks include: Corporate benefits including free access to all our attractions worldwide Birthday leave and 3 volunteer days to give back to a social cause you care about Autonomy to introduce disruptive thinking in your profession Global opportunities to develop and progress your skills and career Being part of a business built on fun Pay Range Competitive
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