Junior Devops Engineer

Junior Dev Ops Engineer
SNSW Grade 5/6 - base salary from $90,767 to $103,729
Location – Haymarket, Gosford or Parramatta
2 x Ongoing Full-Time
Drive Excellence in Software Delivery
Service NSW is seeking experienced Dev Ops Engineers to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.

About the Role
This role champions scalable automation, seamless tool integration, and continuous workflow refinement across dynamic environments.
The engineer is responsible for designing, implementing, and maintaining multiple Saa S platforms, ensuring operational efficiency through modular architecture and adaptable system design.
With a strong emphasis on resilience, they apply diagnostic precision to troubleshoot complex issues and maintain robust, fault-tolerant workflows.

Key Responsibilities:
Support the design, implementation, and lifecycle management of multiple Saa S platforms, including the Atlassian suite, observability tools, and incident management systems.

Maintain and enhance the Observability Platform, ensuring high availability, performance, and compliance with security and operational standards.

Automate deployment, scaling, and configuration workflows for supported Saa S tools to improve efficiency and reduce manual overhead.

Integrate Saa S platforms into existing Dev Ops pipelines, enabling seamless collaboration and continuous delivery across teams.

Collaborate with security teams to enforce organizational security policies and implement best practices across all tools and services.

Continuously monitor system health and performance, leveraging telemetry and alerting to ensure reliability and responsiveness.

Diagnose and resolve complex issues across applications, containers, networking, storage, and infrastructure layers.

Partner with product and engineering teams to understand requirements, streamline workflows, and provide hands-on support for development and operations.

What You'll Need:
Understanding of Alert and Incident Management
Kubernetes experience (Good to have)
Understanding of Splunk Observability Cloud, Splunk Cloud, Splunk ES, ( Good to have)
Understanding of Observability tool (Good to have)
Dev Sec Ops experience, including Git (Git Lab preferred).

CI/CD pipelines experience (including some Terraform is preferred).

About Our Team
Join our dynamic Technology Services & Platforms team, where we're revolutionizing digital service delivery for millions of customers.
We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences.
With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:
Competitive salary package
Flexible working arrangements
Professional development opportunities
Access to latest Dev Ops tools and technologies
Collaborative and innovative environment
Make a meaningful impact on NSW digital services

Career progression pathways

Interested? Please submit a single document that includes both your CV and Cover Letter, outlining your experience and how it aligns with the role requirements

Support office roles will be headquartered across Mc Kell, Parramatta and Gosford.
We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required.
At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Grade SNSW 5/6, with the base salary for this role starting
at $90767 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please
contact Chantelle Madden via ***************@customerservice.nsw.gov.au.
Visit the
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Wednesday 10, September 2025 at 10am
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ***************@customerservice.nsw.gov.au or 02 9494 8***.
For more information, please visit

---