Junior DevOps Engineer

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This range is provided by Service NSW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$90,767.00/yr - A$103,729.00/yr

Direct message the job poster from Service NSW

Strategic Talent Acquisition Leader | NSW Government Recruitment Specialist | Driving DE&I, Workforce Outcomes & Talent Innovation

• SNSW Grade 5/6 - base salary from $90,767 to $103,729
• Location - Haymarket, Gosford or Parramatta
• 2 x Ongoing Full-Time

Drive Excellence in Software Delivery

Service NSW is seeking experienced DevOps Engineers to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.

About the Role

This role champions scalable automation, seamless tool integration, and continuous workflow refinement across dynamic environments. The engineer is responsible for designing, implementing, and maintaining multiple SaaS platforms, ensuring operational efficiency through modular architecture and adaptable system design. With a strong emphasis on resilience, they apply diagnostic precision to troubleshoot complex issues and maintain robust, fault-tolerant workflows.

Key Responsibilities:

• Support the design, implementation, and lifecycle management of multiple SaaS platforms, including the Atlassian suite, observability tools, and incident management systems.
• Maintain and enhance the Observability Platform, ensuring high availability, performance, and compliance with security and operational standards.
• Automate deployment, scaling, and configuration workflows for supported SaaS tools to improve efficiency and reduce manual overhead.
• Integrate SaaS platforms into existing DevOps pipelines, enabling seamless collaboration and continuous delivery across teams.
• Collaborate with security teams to enforce organizational security policies and implement best practices across all tools and services.
• Continuously monitor system health and performance, leveraging telemetry and alerting to ensure reliability and responsiveness.
• Diagnose and resolve complex issues across applications, containers, networking, storage, and infrastructure layers.
• Partner with product and engineering teams to understand requirements, streamline workflows, and provide hands-on support for development and operations.

What You'll Need:

• Understanding of Alert and Incident Management
• Kubernetes experience (Good to have)
• Understanding of Splunk Observability Cloud, Splunk Cloud, Splunk ES, ( Good to have)
• Understanding of Observability tool (Good to have)
• CI/CD pipelines experience (including some Terraform is preferred).

About Our Team

Join our dynamic Technology Services & Platforms team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:

• Competitive salary package
• Flexible working arrangements
• Access to latest DevOps tools and technologies
• Collaborative and innovative environment
• Make a meaningful impact on NSW digital services

Interested? Please submit a single document that includes both your CV and Cover Letter, outlining your experience and how it aligns with the role requirements

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Grade SNSW 5/6, with the base salary for this role starting at $90,767 base plus superannuation

For enquiries relating to recruitment please contact Chantelle Madden via chantelle.madden@customerservice.nsw.gov.au.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact chantelle.madden@customerservice.nsw.gov.au or 02 9494 8351.

Desired Skills and Experience

Hands-on experience or strong interest in DevOps practices, automation, and cloud technologies. Familiar with CI/CD pipelines, Git-based workflows, and observability tools. Eager to learn and contribute to secure, scalable digital platforms serving millions across NSW

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesDesktop Computing Software Products, Embedded Software Products, and Software Development

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