Junior DevOps Engineer

Junior DevOps Engineer

• SNSW Grade 5/6 - base salary from $90,767 to $103,729

  • Location – Haymarket, Gosford or Parramatta

    • 2 x Ongoing Full-Time positions

Drive Excellence in Software Delivery

Service NSW is seeking experienced DevOps Engineers to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.

About the Role

This role champions scalable automation, seamless tool integration, and continuous workflow refinement across dynamic environments. The engineer is responsible for designing, implementing, and maintaining multiple SaaS platforms, ensuring operational efficiency through modular architecture and adaptable system design. With a strong emphasis on resilience, they apply diagnostic precision to troubleshoot complex issues and maintain robust, fault-tolerant workflows.

Key Responsibilities:

• Support the design, implementation, and lifecycle management of multiple SaaS platforms, including the Atlassian suite, observability tools, and incident management systems.
• Maintain and enhance the Observability Platform, ensuring high availability, performance, and compliance with security and operational standards.
• Automate deployment, scaling, and configuration workflows for supported SaaS tools to improve efficiency and reduce manual overhead.
• Integrate SaaS platforms into existing DevOps pipelines, enabling seamless collaboration and continuous delivery across teams.
• Collaborate with security teams to enforce organizational security policies and implement best practices across all tools and services.
• Continuously monitor system health and performance, leveraging telemetry and alerting to ensure reliability and responsiveness.
• Diagnose and resolve complex issues across applications, containers, networking, storage, and infrastructure layers.
• Partner with product and engineering teams to understand requirements, streamline workflows, and provide hands-on support for development and operations.

What You'll Need:

• Understanding of Alert and Incident Management
• Kubernetes experience (Good to have)
• Understanding of Splunk Observability Cloud, Splunk Cloud, Splunk ES (Good to have)
• Understanding of Observability tools (Good to have)
• DevSecOps experience, including Git (GitLab preferred)
• CI/CD pipelines experience (including some Terraform is preferred)

About Our Team

Join our dynamic Technology Services & Platforms team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer:

• Competitive salary package
• Flexible working arrangements
• Professional development opportunities
• Access to latest DevOps tools and technologies
• Collaborative and innovative environment
• Make a meaningful impact on NSW digital services
• Career progression pathways

Interested? Please submit a single document including your CV and Cover Letter, outlining your experience and how it aligns with the role requirements.

Support office roles will be headquartered across McKell, Parramatta, and Gosford. We will consider role headquarters outside of these locations where the role can reasonably be performed, considering operational, financial, and customer requirements, and the ability to attend an NSW Government workplace as required. The relevant leader will discuss headquarter options upon notification of assignment.

Salary Grade SNSW 5/6, with the base salary starting at $90,767 plus superannuation.

Click here to access the Role Description. For enquiries, contact Chantelle Madden at chantelle.madden@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process with practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 10 September 2025 at 10 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) offers the opportunity to improve government services and participate in reforms that benefit NSW. We focus on excellent customer service, digital transformation, and regulatory reform. Join us to influence the future of our state.

Belong in our diverse and inclusive workplace

Our workforce's strength lies in its diversity and embracing differences. We leverage the contributions of employees from varied backgrounds and perspectives. View our full diversity and inclusion statement here.

We encourage you to bring your best self to this application process. For support or access needs, contact chantelle.madden@customerservice.nsw.gov.au or call 02 9494 8351.

For more information, visit:

• Information on some of the different types of disabilities
• Information on adjustments available for the recruitment process