Guest Services Manager, Leadership Role, Melbourne
2 weeks ago
This opportunity is within a flagship site, offering a chance to set the tone for an elevated, polished guest experience.
Role Overview The Guest Services Manager will direct the reservations, events, and front-facing functions, ensuring seamless processes and outstanding results.
The position calls for both structured oversight and forward-thinking leadership.
Key Responsibilities: Manage and mentor a Reservations Manager and Coordinators Oversee booking systems and event scheduling with precision Operate Seven Rooms (essential) and Tripleseat (preferred) for daily functions Respond to and resolve escalated guest feedback or complaints with professionalism and empathy.
Set performance expectations, conduct regular check-ins, and manage rosters to ensure optimal coverage.
Candidate Profile The successful candidate will be deeply passionate about hospitality, thriving on the energy of a bustling service and the connections built with guests and colleagues.
They will appreciate the craft of great food and drink, and understand the joy of creating memorable moments.
With a proven track record in front-line service, they will bring confidence, enthusiasm, and the ability to inspire their team to deliver exceptional experiences under pressure Key Attributes: A true love of the industry Proven ability to lead teams and foster engagement Comprehensive experience in reservations, events, and administration Mastery of Seven Rooms; familiarity with Tripleseat advantageous Strong organisational approach with meticulous attention to detail Enthusiasm for people-focused Offer To learn more about this role, submit your CV or contact Clinton Hor via (emailprotected) for a confidential discussion.
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