Manager, Operational Risk

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Create impact as an Operational Risk & Quality Manager.
Join the largest general insurance group in Australia and Aotearoa New Zealand.
We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.
Your Role
Joining IAG's Business Outcomes team as the Operational Risk & Quality Manager, you'll lead a dedicated team responsible for managing Operational Risk Profiles, developing and testing risk controls—particularly through automation—and embedding quality assurance frameworks across the organisation.
Your leadership will be essential in supporting business transformation, driving operational efficiency, and uplifting overall risk maturity.
This role ensures that functional areas are equipped to manage risk effectively through structured risk strategies and quality initiatives.
You'll also play a key part in building awareness and capability in risk and quality management across the business.
In this role, you'll guide your team through regular risk assessments, audits, and the design and validation of risk controls.
You'll lead the automation of testing processes to improve both effectiveness and scalability, while overseeing the development and implementation of quality standards, review frameworks, and continuous improvement initiatives.
Close collaboration with senior stakeholders, including Executive General Managers (EGMs), will be essential to ensure that risk and quality efforts are aligned with strategic objectives.
Your ability to influence and engage across teams will help foster a proactive risk culture and strong operational resilience.
We're seeking a proven leader with experience in operational risk and quality assurance, ideally within a commercial insurance or similarly regulated environment.
You bring a strong understanding of risk frameworks and standards such as ISO 9001, along with technical capability in automating control testing.
Just as important is your ability to lead, coach, and inspire others while driving cross-functional collaboration and continuous improvement.
This is a permanent role, and we welcome applicants from all major cities in Australia.
About You

Proven experience in operational risk management and quality assurance, preferably within a commercial insurance environment.
Proven team leadership experience with ability to coach others and lead continuous improvement initiatives across operational teams.
Strong understanding of risk management frameworks and quality standards such as ISO 9001.
Demonstrated experience with automation tools to streamline risk control design and testing processes.
Excellent analytical, problem-solving, and reporting skills with strong attention to detail.
Effective communicator with the ability to collaborate and influence across functions and senior leadership.

Applications close Wednesday 27 August, 23:59 AEST.
Joining IAG, you'll have access to a raft of benefits from across the Group:

Boosted superannuation with 13% as standard
Up to 50% off personal insurance, including home and motor insurance
5 my Leave days per year on top of annual leave
Work from home and many more flexibility options with my Flex
Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
Dedicated career growth programs, including the award-winning IAG Academy
Discounts on every day and special occasion items
Great employee network communities
Award-winning recognition and reward program

About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
That's not just words.
It's our people promise.
We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
We're ready for you.
Apply today.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Insurance
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