It Support Engineer

2 weeks ago

Perth, Western Australia Future Logic Full time
Make Microsoft 365 & Azure sing for real businesses.
As an L2 in our Perth MSP, you'll handle tickets, perform advanced troubleshooting, and support project deployments.
Work is on‑site (office & client sites); hybrid may be considered after probation.
We're big on mentoring, clarity, and finishing well.
What you'll do Handle support tickets and perform advanced troubleshooting across networking, servers, cloud, security Bridge frontline and senior engineering—own incidents end‑to‑end and escalate smartly Support project deployments (M365/Azure, identity, networking) and improve SOPs/documentation Keep clients informed with clear, proactive communication; maintain excellent ticket hygiene and time entry What to expect Fast‑paced MSP work with context switching across multiple SMBs On‑site/client‑site first; occasional after‑hours emergencies with documented compensation Fast hiring process: Screening →Test Gorilla (technical)→ 20‑min phone →Test Gorilla (culture)→ on‑site panel (24‑hour decision)Salary & benefits$75,000–$95,000 + super (DOE), paid cert time and mentoring, structured 30/60/90 onboarding Clear WFH guidelines; hybrid after probation when appropriate Apply: https://employmenthero.com/jobs/organisations/future-logic/
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