Servicenow Itom Senior Technical Consultant

ENABLING A SMARTER FUTUREAt x Amplify, we're not just another technology company - we are shaping Australia's future by driving intelligent automation and human-centred technology services to deliver real impact.

As Australia's leading Integrator of Artificial Intelligence and Automation services, we specialise in smart people, smart processes, and smart technology to enable businesses on their digital transformation journey.

Our mission is bold: to lead Australia's digital evolution by accelerating the safe and secure adoption of AI and Automation.

We don't pretend to do everything.

Instead, we partner with the world's largest and most innovative technology companies, aggregating cutting-edge solutions to transform businesses, industries, and government services.

We are enablers.

What's ours is yours, so check us out online at x Amplify.com.au OUR ROLEAs our new Service Now ITOM Senior Technical Consultant, you'll join our growing Service Now Capability and work with a diverse team, doing rad work for interesting projects.

We're working to change the way our clients think about their work and the Service Now platform.

We do whatever we can to drive the best possible outcome for our customers - and that means you'll have the opportunity to work across different parts of the software development life cycle.

As our specialist ITOM Senior Technical Consultant, you'll represent x Amplify to our clients during requirements gathering and design phases, as well as helping to structure the delivery of the solution through to the client, of course with a focus on all things ITOM Sure, there'll be a lot of Service Now configuration and testing – but we like to get involved in everything from early-stage demonstrations and proof-of-concepts, to hosting requirements workshops, helping work on solution designs and test planning, through to deployment and hyper care activities.

YOUR SKILLS & EXPERIENCEAt x Amplify, we look for individuals who thrive in dynamic, fast-paced environments and bring a passion for technology, problem-solving, and collaboration.

For your Service Now platform expertise, we're looking for you to demonstrate your capability via:
• At least 3 years of Service Now administration and development experience, with a minimum of 2-3 demonstrated examples of where you have delivered ITOM implementations in a large organisation.

It's hard to beat time on the tools
• Demonstrated experience and hands on delivery exposure with Service Now ITOM Discovery (MID Servers, credentials, schedules, probes/sensors), ITOM Service Mapping (pattern design, mapping application services, troubleshooting mapping gaps) and CSDM & CMDB (Structuring CI classes, relationships, and reconciliation rules).
• As this is a senior role, we consider a Service Now CSA mandatory, with the addition of other key certifications including the relevant CIS certifications or CAD.
• We like working across the entire SDLC – so if you've got experience defining Service Now requirements, building solution design documentation, or running functional workshops in an agile way, it'd be great to know about it.
• You have strong development experience, particularly in Java Script for Service Now customisations including patterns, probes and scripts.
• Experience with APIs and integrations including REST/SOAP API, data transformation and import set mapping will be a bonus
• Your first project will be in a diverse client environment so a good grasp of infrastructure, networks, and cloud (AWS/Azure), along with the ability to partner and problem solve with infrastructure, application and security teams will see you deliver great results.
• We're building a high-trust, high-expectation culture within our team, aiming to help people work however they work most effectively for our clients – and that means you'll need excellent verbal & written communication skills, a high level of organisation and time management with the ability to work proactively and autonomously in a deadline-driven environment.

LOCATIONFor this role, we're looking for a great Sydney-based talent, however if you have the skills and experience we've outlined above but are based across the Australian East Coast, then let's connect KEY ELIGIBILITYx Amplify partners with a diverse client base, including Federal Government, Defence, Enterprise, State Government, and Private Sector.

As a result, our eligibility criteria may vary depending on the projects you may undertake.

For the initial engagement you'll commence on, we are looking for candidates with Full Australian working rights, which can include an appropriate visa.

WHY WORK WITH US?In 2024 and 2025, x Amplify was proudly recognised as a Great Place to Work, reflecting our dedication to fostering an exceptional workplace for our team.

Getting AMP'D is our promise to you When you join us, you'll find a workplace designed to:
• Let you play to your strengths and grow professionally.
• Provide you with flexible working options, including hybrid arrangements, because we recognise the importance of putting you and your family first
• Enable you to grow without limits, with access to dedicated Service Now training and certifications, inclusive of the esteemed CTA/CMA.
• As the fastest growing Service Now partner in the region, you could have the opportunity to attend premier local and global events such as Service Now World Forum, Knowledge and more
• Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
• An annual ' YOUx' day, which is a paid day off designed to give you a whole day to focus on YOU
• Support your growing family via a paid parental leave program.
• Provide access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.

A Commitment to Diversity and Inclusion Diversity fuels innovation.

At x Amplify, we welcome applications from all backgrounds, identities, and abilities.

Ready to be part of Australia's digital evolution?Apply now or reach out at recruitment@xamplify.com.au The future isn't just coming—we're creating it.x Amplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability or age.

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