Senior ServiceNow Developer

Company Description

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

Job Description

• Experienced CSA-holding ServiceNow Developer required
• 12 months Fixed Term Perm Contract
• Hybrid work environment. Can be based in Sydney, Melbourne or Brisbane.

Established in 1988, Rest is one of Australia's largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they're more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

Primary Purpose

The ServiceNow Developer is responsible for the design, development, configuration, and ongoing support of the ServiceNow platform. This role works closely with platform stakeholders, process owners, and business users to understand requirements and translate them into scalable, efficient, and maintainable technical solutions within the ServiceNow ecosystem.

Key Accountabilities/Responsibilities

• Develop and maintain ServiceNow applications and modules (e.g., ITSM, HRSD, IRM, ITOM, TPRM.)
• Collaborate with business analysts and product owners to understand and document requirements.
• Design and implement workflows, business rules, UI policies, client scripts, and integrations.
• Develop and manage APIs, data imports, and scheduled jobs.
• Ensure best practices in ServiceNow architecture, development, and security are applied.
• Participate in Agile sprint ceremonies and contribute to backlog grooming and estimation.
• Troubleshoot and resolve platform issues and enhancement requests.
• Support platform upgrades and patching activities.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with the ServiceNow Platform Owner and Design Authority to ensure technical governance and compliance.

Qualifications

• ServiceNow Certified System Administrator (CSA) - Required
• Additional certifications (e.g., Certified Application Developer, CIS HRSD, CIS IRM, CIS ITSM, CIS TPRM, CIS BCM) – Highly desirable

Experience:

• Early to mid career SN specialist with hands-on experience developing on the ServiceNow platform.
• Proficient in JavaScript, Glide API, and ServiceNow scripting (server and client side).
• Experience with REST/SOAP APIs and third-party integrations.
• Experience in configuring ServiceNow modules such as (ITSM, HRSD, IRM, ITOM, CMDB, etc.).
• Knowledge of data modelling, CMDB, and configuration management principles.

Additional Information

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Linkedin Learning
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest's values and behaviours)
• Rest Stops - meeting free breaks

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.