Sr Manager, Technical Consulting

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position reports to the Director, Expert Services, Customer Excellence Group and leads a team of Technical Consultants focussed on the delivery of Technology Workflow solutions for customers across APAC. Preferred Location Sydney, Melbourne or Singapore.

What You Get to Do in This Role

• Lead a team of 8–12 Technical Consultants, fostering growth, enablement, and professional development.
• Champion customer transformation, ensuring solutions align with business goals and drive measurable outcomes.
• Guide a customer down a prescriptive solution design and own key technical implementation decision points.
• Provide strategic and technical leadership to customers, partners, and internal teams.
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team.
• Coordinate work across regional and global teams to ensure alignment and effective delivery.
• Support business development efforts, including pre-sales, scoping, and proposal development.
• Partner with internal teams—Product, Sales, Enablement—to align strategy with broader ServiceNow objectives.
• Develop and refine service offerings, best practices, methodology artefacts and thought leadership.

Key Performance Measurements

• Team productivity/utilization and delivery readiness.
• Customer satisfaction scores and project impact.
• Talent development and team growth.
• Readiness and capability building within the team.
• Driving innovation and adoption in ServiceNow deployments.
• Cross-geo collaboration effectiveness.
• A transformation mindset, focused on delivering long-term business impact.
• Strong communication skills, with the ability to simplify complex concepts.
• Passion for driving innovation and continuous improvement.
• Ability to foster collaboration within a diverse, global team.
• Travel requirements will vary based on business needs.
• ServiceNow is an Equal Opportunity Employer, committed to building an inclusive and diverse workplace.
• We offer professional development, mentorship, and career growth opportunities.
• Benefits include health and wellness programs, remote work flexibility, and employee resource groups.

Leadership and People Development

• Proven leadership experience in a professional services environment.
• Ability to inspire, mentor, and develop diverse teams in technical and business domains.
• Experience managing high performing teams or leading large-scale customer engagements. Strong relationship-building skills with internal teams, partners, and customers.
• Commitment to fostering an inclusive and equitable workplace, valuing diverse perspectives.
• Player/Coach mentality.
• Demonstrated success managing teams to OKRs across a portfolio of customer engagements.

Consulting & Delivery Experience

• 7+ years in a consulting or professional services role with a focus on enterprise/business transformation solutions.
• Preferably minimum 3 -5 years in consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Strong problem-solving mindset, focused on transformation and measurable business value. Experience with Now Create, Agile frameworks, or similar methodologies.
• Comfort engaging with senior stakeholders, including C-level executives and business line leaders.

Technical Expertise

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with ServiceNow or similar enterprise platforms, preferably in Integrated Risk Management.
• Willingness to pursue relevant certifications and continuous learning.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

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