Branch Operations Supervisor

4 weeks ago

Perth, Western Australia Indie Campers Full time
Overview
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.
Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.
We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued.
We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE We're looking for a travel enthusiast with a passion for guest service for our depot in 23 Stirling Cres, Hazelmere WA 6055, Australia.
You'll be the face of our company, reporting directly to the Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?

Handle incoming reservations, organise and perform vehicle check-ins and check-outs, and coordinate the team's activities;
Training, supervising, and coaching your team;
Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
Control workforce planning, manage inventory, local suppliers and cleaning services;
Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
Assisting in reselling campervans, preparing and showing them to prospective buyers.

Qualifications

You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
1+ years of experience in a team management/lead/supervisory role;
You're fluent in English (mandatory);
You're eligible to work in Australia, have a valid driver's license and feel confident enough to drive a campervan (mandatory);
You're available to work on weekends and public holidays;
You're a responsible person who takes their work seriously and can be relied upon.

Indie Commitment

Being part of a young, fast-growing and innovative company where you make a difference;
Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
Continuous training and coaching to develop the skills that matter to you;
Compensation package that includes Performance and Referral Bonuses;
Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Travel Arrangements

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