It Support Officer

15 hours ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU.
Role seniority: mid level.
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits.
About Schneider Electric
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our Mission is to be the trusted partner in Sustainability and Efficiency.
Opportunity
Our team supports customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including Geo SCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key responsibilities

Owning, investigating and resolving complex software issues, proposing workarounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction.
Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers

Qualifications

2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
A tertiary qualification in Engineering or Computer Science and a working understanding of software and automation hardware communications and setup.

Key skills and experience

Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of Windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

About us
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.

#J-18808-Ljbffr

  • Lead Senior Desktop Support Officer

    4 days ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney. ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support. Provide support to the Desktop Support Team with...

  • Lead Senior Desktop Support Officer

    4 days ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Lead Senior Desktop Support Officer in Sydney.ResponsibilitiesProvide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face-to-face onsite support.Provide support to the Desktop Support Team with tasks...

  • Chief Product Officer

    3 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Get AI-powered advice on this job and more exclusive features.This range is provided by Latitude IT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$270,000.00/yr - A$300,000.00/yrDirect message the job poster from Latitude ITBuilding Elite AI, Product & Software Engineering Teams Chief...

  • Accounts Receivable Officer

    4 weeks ago

    Sydney, New South Wales, Australia Advanced Mobile IT Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from Advanced Mobile ITHuman Resources & Compliance Manager at Advanced Mobile ITAccounts Receivable & Office SupportGrow your career in a dynamic and supportive environmentAbout UsAdvanced Mobile IT is a leading provider of field and mobile computer solutions in Australia delivering...

  • Level 2 It Support Engineer

    7 days ago

    Sydney, New South Wales, Australia Hd It Full time

    Location: Must be based in the Sydney Metropolitan area.HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 years runningWe're all about innovation, collaboration, and delivering top-tier IT solutions.Here are some reasons why working at HD IT is rewarding:We are always working with the latest and...

  • Disability Support Worker

    3 days ago

    Sydney, New South Wales, Australia Advantage Healthcare Support Full time

    Join to apply for the Disability Support Worker role at Advantage Healthcare Support2 days ago Be among the first 25 applicantsJoin to apply for the Disability Support Worker role at Advantage Healthcare SupportAbout The RoleWe're looking for passionate and reliableYellow Rocks Area.If you're caring, energetic, and love making a positive difference in...

  • Disability Support Worker

    2 days ago

    Sydney, New South Wales, Australia Advantage Healthcare Support Full time

    Join to apply for the Disability Support Worker role at Advantage Healthcare Support2 days ago Be among the first 25 applicantsJoin to apply for the Disability Support Worker role at Advantage Healthcare SupportAbout The RoleWe're looking for passionate and reliableYellow Rocks Area.If you're caring, energetic, and love making a positive difference in...

  • Support Officer

    7 days ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,066 - $65,946

    Job Title: Support OfficerThe role of the Support Officer is to provide high-quality administrative support to clients and staff. The successful candidate will be responsible for preparing documents, managing files, and coordinating events.A strong interpersonal skill is essential for maintaining effective relationships with team members and the broader...

  • Support Officer

    2 days ago

    Sydney, New South Wales, Australia beBeeAdministration Full time $84,659 - $92,901

    Job OverviewWe are seeking a dedicated and proactive support officer to work within our corporate office.Key ResponsibilitiesProvide administrative services, including working with facilities maintenance requests and asset management.Assist in compliance management and safety systems.Conduct routine correspondence, meeting coordination, and support business...

  • Customer Support Consultant

    7 days ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    Join to apply for the Customer Support Consultant role at Forward Ability Support3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Consultant role at Forward Ability SupportForward Ability Support provided pay rangeThis range is provided by Forward Ability Support.Your actual pay will be based on your skills and experience —...