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Complaints, Conduct
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Campus Location: North Sydney, Australia Job No: APTAV122929#001 Contribute to the success of the ACU Conduct, Complaints and Appeals Team Support best practice in the case management of student conduct, complaints and appeals matters ACU offers 17% employer superannuation, salary packaging and generous leave provisions Full time, continuing role at our North Sydney campus with some hybrid flexibility About The Role Operating within Student Policy and Appeals, as the Complaints, Conduct and Appeals Officer, you'll process student complaints and feedback using the ACU student complaints system and provide advice to ACU staff in system operations and in the management of complaints.
You'll also provide support to the Coordinator, Complaints and Conduct and the Campus Deans in the implementation of the ACU Student Conduct Policy and Discipline and Discipline Appeals Committees.
In addition, the position provides assistance to the Academic Registrar and the National Manager, Student Policy & Appeals relating to the Student Appeals Policy and interactions with the National Student Ombudsman in the production of documentation and submissions for external agencies including courts, tribunals, other legal bodies and registration authorities.
Contact General enquiries can be sent to Annette Dennis, Coordinator, Complaints & Conduct, Student Policy and Appeals at: Annette.
Dennis@acu.edu.au What We Offer The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
Total remuneration valued to $112,625 - $120,977 total rem (pro rata) pa, including salary component $95,170 - $102,227 (pro rata) pa (HEW 6), employer contribution to superannuation and annual leave loading.17% employer superannuation contributions to eligible continuing and fixed-term staff.
Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging.
Find out more information about the benefits or working at ACU here.
How To Apply Step 1: Review the Position Description and become familiar with Our Mission and the Application process Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including: Your resume (maximum 5 pages).
Your responses addressing the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
Brief online responses to any pre-screening employment questions.
Applications close: 22-AUG-2025 at 11:59pm AUS Eastern Standard Time Candidates must hold Australian work rights to apply for this position.
For permanent/ continuing roles, applicants must have permanent work rights.
For further information visit Immigration and Citizenship(homeaffairs.gov.au)Your Privacy of personal information is maintained in accordance with ACU policy.
For more details visit: www.acu.edu.au/careers ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential.
This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good.
In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences.
ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply.
ACU offers support for candidates that may require adjustments through the recruitment process.
Please contact recruitment@acu.edu.au to discuss your requirements in confidence.
About ACUAustralian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs.
ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community.
Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Learn more about Athena Swan Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Accounting/Auditing and Finance Industries Higher Education Referrals increase your chances of interviewing at Australian Catholic University by 2x Get notified about new Appeals Officer jobs in North Sydney, New South Wales, Australia.
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