Student Integrity and Conduct Specialist

1 day ago

Box Hill North, Victoria, Australia beBeeComplaintsManager Full time $127,500

Our Academic Governance team is seeking a highly skilled professional to manage all student and customer complaints, misconduct, integrity, and risk mitigation. The successful candidate will be responsible for investigating complaints, interpreting and evaluating evidence, and preparing detailed reports.

This role involves providing high-level support to students, as well as advice, guidance, and training to managers relating to student conduct and complaints.

To be successful in this role, you will need:

  • A qualification in education, legal, social work, or a related field
  • Extensive experience in student integrity, complaints, and conduct management
  • Investigations qualification (Highly Desirable)
  • Demonstrated end-to-end investigative experience within the educational sector
  • Exceptional written and verbal communication skills
  • Substantial knowledge of best practice complaints management processes and relevant legislations
  • Demonstrated skills and experience in conflict/dispute resolution management
  • Highly developed decision-making skills and resilience in handling sensitive and confidential issues
  • Digital literacy and systems proficiency
  • Highly-developed relationship management and consulting skills
  • Proven ability to work within broad direction and autonomy

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