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Customer Success Manager
1 month ago
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range A$120,000.00/yr - A$140,000.00/yr Do you take ownership like it's your own business and thrive in environments built on autonomy and trust?Can you build meaningful client relationships and drive results from anywhere in Australia?Are you business-smart, great with people, and eager to grow your profile?If this sounds like you, keep reading This could be the role you've been looking forAbout Mc Quaig Mc Quaig empowers organisations to hire smarter and build stronger teams through validated behavioural assessments and talent tools.
With over 60 years of global expertise in the HR tech space, we help companies confidently make people decisions that drive real impact.
In Australia, we're proud to work with well-known brands such as National Tiles, Samsung, Ray White, and Star Pharmacy—supporting leaders across industries including retail, property, pharmaceuticals, and government.
We're a close-knit and values-driven team that thrives on curiosity, collaboration, and outcomes.
Backed by a long-standing global presence, we offer the agility of a start-up with the stability of a well-established business.
At Mc Quaig, you'll have the autonomy to own your role and have support overseas to function like it is your own businessAbout the Opportunity Mc Quaig is looking for a full-time Customer Success Manager based remotely anywhere in Australia.
This role reports to the Director of Customer Success overseas and combines strategic client relationship management with commercial growth.
More specifically, your responsibilities include but are not limited to: Managing a portfolio of mid-market and enterprise clients across Australia Delivering tailored onboarding and product training to new users Acting as a trusted advisor to HR leaders, aligning tools with business goals Monitoring client health and proactively identifying risks and upsell opportunities Conducting regular business reviews and maintaining high engagement Leading contract renewals and retention efforts Presenting new features and product updates in collaboration with Sales and Marketing Keeping accurate notes and forecasting in Hub Spot Operating with flexibility across global time zones, including occasional early meetings with Canadian HQAbout You To qualify, you will need at least 3 years of experience in Customer Success, Business Development, or Account Management, ideally within Saa S, HR Tech, or Consulting.
Additionally, the following skills and experience will be highly regarded: Experience supporting or selling to HR professionals A background in Saa S with product interpretation or data-driven tools Experience working autonomously or in small, high-performing teams Technical aptitude and confidence in presenting software tools Previous work in small businesses or founder-led/start-up environments You'll love this role if you value variety, ownership, and the chance to shape your clients' success journey directlyAbout the Benefits This role offers a competitive base salary of $120,000 - $140,000 + commission, plus a host of other benefits including: Fully remote Work from anywhere in Australia4 weeks annual leave + your birthday off Training, support, and autonomy to succeed Travel reimbursement and tools provided A unique global culture that celebrates people Passionate about people, driven to make an impact, and ready to own your role? Let's shape success together at Mc QuaigSeniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Human Resources Industries Staffing and Recruiting Referrals increase your chances of interviewing at The Mc Quaig Institute by 2x Sign in to set job alerts for "Customer Success Manager" roles.
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