Service Delivery Manager Iea

Multiple Full-time Ongoing positions available across NSW
locations; Villawood/Bankstown or Fairfield/Cabramatta
Research, create, maintain and drive industry specific
relationships with Employers, Hosts and Registered Training
Organisations as well as employer groups, to create sustainable
employment & training opportunities for AMES Australia
clients
Annual salary is $100,790 + 12% super
Other benefits include:

Regular performance feedback and performance review
process
Supportive environment and caring work culture with
work/life balance
Cultural Diversity
Salary packaging (Full FBT employer) including:
superannuation, Novated Leases, laptops, mobile phones,
professional development, subscriptions and
memberships, and briefcases
Employee Assistance Program (EAP)
Annual Leave Loading of 17.5%
Flare Employee Discounts Program
Flexible Working Arrangements where it meets
operational requirements

About the role
This Service Delivery Manager will provide
labour market information to AMES Australia employees (including
work for the dole) to ensure growth in employment opportunities
through referrals, placements and outcomes as well as setting best
practice in employer relationship management.
This role has a
strong focus on KPIs and Performance.
To be considered for this role, you will be able to
demonstrate the following key selection criteria:

Minimum of a Diploma in Commerce, Arts, Business, Social
Sciences or related field; and/or
Minimum 3 - 5 years' industry business
experience
Demonstrated ability to develop high performing teams,
coach, mentor and manage employees as well as operate as an
effective team member
Demonstrated local labour market and industry knowledge and
experience as well as a demonstrated knowledge of labour market
trends
Proven track record of achieving results and KPIs
Excellent interpersonal and communication skills (both
written and verbal), including the ability to build and
maintain relationships with stakeholders as well as negotiate
and resolve conflict
Strong analytical and interpretation skills (with a focus
on attention to detail), in order to provide accurate advice in
accordance with contractual requirements
Intermediate Microsoft Office skills, including the ability
to upload and format online information and websites
Demonstrated personal integrity and respect for
confidential information
High level of initiative and ability to work
independently
Flexibility and ability to adapt in a dynamic
environment
A current valid Driver's Licence will be required for
this role
It is a mandatory requirement for the position holder to
have and maintain a current Working With Children Check (for
employment purposes)

To apply for these positions please submit:

Your current resume
Cover letter addressing the key selection criteria outlined
above

Applications for these positions will be accepted up to
6 pm on Monday 22 September 2025 however
interviews and other selection processes may commence before the
closing date.
At AMES Australia, we know our strength comes from our people.
That's why we are committed to building a workforce that
reflects the rich diversity of the communities we serve.
We warmly welcome applications from Aboriginal and Torres Strait
Islander peoples, people from culturally and linguistically diverse
backgrounds, people with disabilities, and people of all genders
and gender identities.
We recognise that diversity is
multidimensional, and we apply an intersectional lens to ensure
that everyone—no matter their background, culture, gender, or
ability—has the opportunity to thrive with us.
Our
commitment is guided by the AMES Diversity and Inclusion Framework
and delivered through three cornerstone initiatives:

•  the Gender Equality Action Plan,

•  the AMES Innovate Reconciliation Action Plan
(RAP), and

•  the AMES Accessibility and Inclusion Action
Plan.
Together, these initiatives ensure that we create a workplace where
everyone feels, safe, respected, valued, and empowered to
contribute their best.
Join us and help shape a more inclusive
future—together.
About us
AMES Australia is a statutory authority which specialises in the
delivery of education, training, employment, settlement and
community services to a culturally and linguistically diverse
(CALD) client base.
AMES Australia is committed to achieving a diverse workforce and
strongly encourages applications from Aboriginal and Torres Strait
Islanders, people from culturally diverse backgrounds and people
with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by
the Occupational Health and Safety Act.
Applicants must have
the right to work in Australia.
All offers of employment are
subject to a satisfactory police check and provision of a current
Working with Children Check (where required for position).
AMES Australia's Values are: Responsiveness, Integrity,
Impartiality, Accountability, Respect, Leadership, Human Rights
Attachments:
- Service Delivery Manager FINAL Aug25 J201718 v3.pdf

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