Member Support Consultant

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector.
We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia, providing improved health, well-being, and a sense of accomplishment to more than 270,000 members.
Our members enjoy access to industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions — empowering people throughout Australia to live the Goodlife.
As both a service provider and employer, our mission is simple: Move people to achieve great things.
The opportunity: Member Support Consultants (MSC's) play an essential role in building and maintaining a thriving Goodlife Health Club membership base.
MSCs are the first point of contact for prospective members and inspire them to begin their wellness journey with us — responsible for helping thousands become faster, fitter, stronger, and happier versions of themselves.
The role of an MSC is highly varied with two main goals: achieving membership growth through proactive sales activities and retaining existing members via excellent customer service.
MSCs are experts in all things Goodlife, seamlessly switching between sales and lead generation, providing exceptional service, and proactively communicating with current members to enhance their experience and drive retention.
Responsibilities: Contribute proactively to club sales targets through promotions and referral campaigns Generate and convert high-quality sales leads via community outreach, referrals, and new business opportunities Achieve the required number of lead contacts via telephone to maximize sales Present sales and conduct tours for prospective members Create positive and personalized member experiences Handle enquiries successfully Open and close the club as per the roster Participate in member retention programs, motivating members to continue their fitness journey Make regular service calls to engage new and existing members, recommending products to enhance their results About you: Current First Aid & CPR certificates Ability to build rapport with diverse individuals and a desire to help them succeed Problem-solving skills and resilience Excellent communication skills — listening, understanding, empathizing, influencing Tenacity and drive to meet targets and team goals Customer-focused mindset with a passion for delivering exceptional outcomes What we can offer you: A career in the fitness industry is unique.
With Goodlife Health Clubs, your daily actions will inspire others and positively impact their health, well-being, and confidence.
In addition, we offer: An hourly rate of $30.13 (including casual loading)Commission A complimentary all-access Goodlife membership Career development opportunities within Fitness and Lifestyle Group — Asia Pacific's largest diversified fitness group Enhance your growth with access to our industry-leading learning resources.
Dive into the FLG Learning Hub with over 90,000 online courses, from language mastery to customer service excellence.
Plus, explore curated reads with Blinkist to boost your knowledge anytime, anywhere.
Unleash your potential and reach new heights with our development contentAbout Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is a leading fitness, health, and wellness group in the Asia-Pacific, headquartered in Australia.
Our mission is to make a positive impact through innovative health and wellness offerings, both physical and digital.
Our portfolio includes brands like Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's.
With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier lives.
Apply NowVisit our website: careers.fitlg.com for current vacancies and to register for job alerts.
Our Commitment to Diversity and Inclusion: At FLG, we bring positive energy daily and celebrate individuality.
We value diversity and inclusivity, encouraging our team to be authentic.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people of all ages, races, sexes, intersex statuses, gender identities, sexual orientations, those with disabilities, and from diverse backgrounds.
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