Associate Director, Sales Support

Join to apply for the Associate Director, Sales Support & MNS Operations role at Optus 5 days ago Be among the first 25 applicants Join to apply for the Associate Director, Sales Support & MNS Operations role at Optus At Optus, we don't sit back and let the future happen to us - we're out there crafting it.
By growing into new technology and relentlessly improving every day, we're crafting a better tomorrow for all Australians.Our diverse team's varied backgrounds and experiences drive innovation and customer connections.The day to dayAs an Associate Director, Sales Support & MNS Operations, you will lead all aspects of sales support and operational excellence in our Enterprise division.
You will develop and implement a scalable Sales Support strategy, coordinate the Customer Assistance Executive (CAE) function, and ensure a seamless customer journey.In Your Role, You WillLead the MNS Quoting & Operations team, ensuring seamless integration and support for technology delivery.
Drive automation and standardisation across ICT support processes to reduce manual effort and increase service reliability.
Lead the offshore operating model, including capability planning, performance management, and execution.
Act as the business owner for operational tools, championing the exploration and implementation of AI and automation.
Drive high-impact, cross-functional initiatives in collaboration with Sales, Finance, Technology, and Delivery teams.
Why you are our next Associate Director, Sales Support & MNS OperationsProven experience in leading sales support teams with a track record of delivering outstanding results.
Strong operational management skills with the ability to coordinate complex projects and ensure flawless execution.
Outstanding ability to collaborate and build relationships with diverse teams and collaborators.
Ambitious and approach, with a passion for continuously improving and innovating.
Demonstrated ability to analyze data and metrics to make informed decisions and drive business success.
Excellent communication and leadership skills, capable of inspiring and motivating teams to achieve their best.
What's in it for you?3 days in the office, 2 days remote – with flexible hours to suit Inclusive carer neutral paid Parental Leave of up to 16 weeks.
Competitive leave including 2 'Connected Leave' days.
All Optus colleagues have access to resources, webinars and support via the 'Parents at Work portal'.
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon Keen to see what it's really like to work at Optus? Search #Optus Life on Linked In to go behind the scenesAt Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
We also want to do our best to make our recruitment process inclusive.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170.
We're here to help.
When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.For more information on Diversity, Inclusion & Belonging at Optus, please visit Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Telecommunications Referrals increase your chances of interviewing at Optus by 2x Sign in to set job alerts for "Director Sales Support" roles.
Sydney, New South Wales, Australia A$220,000.00-A$250,000.00 3 days ago Sydney, New South Wales, Australia 1 month ago Strategic Account Director, Talent Solutions (12m FTC) Sydney, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 3 weeks ago Sydney, New South Wales, Australia 17 hours ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 3 days ago Sydney, New South Wales, Australia 4 weeks ago Director Sales & Customer Success, Asia Pacific (Seerist) Sydney, New South Wales, Australia 2 weeks ago Director, Loyalty Strategy Consulting Sales St Leonards, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 month ago Head of National Sales – Managed Portfolios Millers Point, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 1 day ago Sydney, New South Wales, Australia 1 month ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 1 year ago Coniston, New South Wales, Australia 4 days ago Director, Specialist Sales, Transfer Solutions St Leonards, New South Wales, Australia 2 days ago Sydney, New South Wales, Australia 6 days ago Sydney, New South Wales, Australia 2 weeks ago North Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia 2 weeks ago Sydney, New South Wales, Australia A$130,000.00-A$145,000.00 2 weeks ago Strategic Account Director – Banking & Financial Services We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

---